Very very bad experience. My booking was cancelled even though i have received confirmation from expedia and payment has been made. The staff claim that the cancellatiob is due to non payment and they are unwilling to contact expedia and we got to sort out the issues ourselves despite us showing evidence that payment has been made. We got to make a long distance call to expedia and like usual, they will put you on hold.
After back and forth for almost 2 hours. The issue is rectified with the agent making payment at the very last min. The staff at the hotel recommended that we should book directly with the hotel in the future.
Dont think i will ever come back here again
Jonathan
於 2023 年 11 月住了 1 晚
8/10 不錯
Thi Thu
2023年9月3日
Thi Thu
於 2023 年 8 月住了 1 晚
8/10 不錯
Susanna
2023年7月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mixed feelings about Ba Vie
The property/ buildings are well kept in a lush environment.
The rooms are large and nicely done.
Breakfast was quite good. As it was off season and there were few guests they ran out of croissants early.
This is the down side of this place. It lacks a generosity in hospitality.
You pay for the Nespresso capsule in your room in the morning, you have 2 bottles of water at your disposition and if you need more you either walk to the reception for a refill or pay for a new bottle.
It is a resort in nowhere land with little to do except relax. If I was the manager I would pamper my guests with a little treat here or there to make up for a lack of possible activities.
This place works as a get away from busy Hanoi, I would not recommend it for European or American Vietnam travelers.
Susanna
於 2023 年 7 月住了 2 晚
10/10 優異
Andrea
家人同遊
2023年7月6日
讚好:整潔度、職員與服務和住宿狀況
Staff were very friendly and the property is quite unique - nestled inside a national park. On the grounds there are ruins of old french vacation homes and other facilities from the 1930's, 40's and 50's which can be walked to and explored. Very unique experience and these particular sites are not available to those who are not guests at Melia. (There are some other historic sites on other parts of the mountain). It is a relaxing getaway as well!
Andrea
於 2023 年 7 月住了 3 晚
8/10 不錯
Phuong
家人同遊
2023年6月15日
讚好:整潔度、職員與服務和住宿狀況
The hotel is inside the Ba Vi National Park, it is very tranquil, the hotel area has excellent control on mosquitoes, pool and gymn have excellent view of the forest. Hospitality by Melia staff are exceptional, going above and beyond their duty to cater for our demands!!! Making it most relaxing stay.
Phuong
於 2023 年 6 月住了 3 晚
10/10 優異
Claudia (Edina)
多人同遊
2023年4月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
Claudia
於 2023 年 4 月住了 3 晚
6/10 一般
youngeun
家人同遊
2023年3月23日
不滿:整潔度和職員與服務
자연 속에 있는건 너무 좋았으나, 하노이가 미세먼지가 심하네요. 안개가 너무 껴서 그 점이 너무 아쉽습니다. 그리고 숙소가 조금 더 깨끗했으면 좋겠습니다. 화장실도 그렇고 창문 쪽도 5성급이면 조금 더 깨끗해야 할 거 같아요.
youngeun
於 2023 年 3 月住了 2 晚
10/10 優異
Frank
2022年7月24日
Frank
於 2022 年 7 月住了 1 晚
10/10 優異
JC
2022年7月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleasant stay, highly recommended and would definitely stay again.
JC
於 2022 年 7 月住了 2 晚
6/10 一般
James myongtong
2021年6月1日
James myongtong
於 2021 年 5 月住了 1 晚
10/10 優異
Duong Duc Son
2021年2月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Melia Ba Vi is overall a great destination to get away from the hectic city life. Well-designed and clean suit, comfortable bed and pillows, good amenities, good size balcony with a nice view over the tree tops. Attentive staff members who remember you by your first name. Nice touch with the extras such as afternoon tea and cocktail evening before dinner.
The retreat is set on top of a mountain range and in the middle of a beautiful forrest. We really enjoyed the long walks and see the ruins from French colonial time.
The only negative thing was that the security guys at the entrance/carpark were neither as friendly nor professional as the staff inside the hotel.
Duong Duc Son
於 2021 年 2 月住了 1 晚
8/10 不錯
真實旅客
2021年2月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
자연친화적 숙소
힐링되는 숙소 입니다. 전체적인 분위기기 자연친화적이고 주변에 트래킹길이 있어 산책하기좋아요. 하노이에서 1시간반정도 걸려요.
真實旅客
於 2021 年 2 月住了 1 晚
8/10 不錯
SUYEON
家人同遊
2020年8月13日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
SUYEON
於 2020 年 8 月住了 2 晚
10/10 優異
真實旅客
家人同遊
2020年8月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mr. Beon
Very eco-friendly.
Quiet(from people) and could enjoy the sent of trees and mountain.
Great place to heal by getting out of city center.