Be careful. When I arrived this hotel at night, I hearded that they sent e-mail to me 1 hours ago like this : "So sorry for this email if it disturb you. Please cancel your booking as soon as possible because our room was sold out today. We did close our room on website but don't know somehow, you still booked the room. Please cancel the booking then we will free of charge for this cancelation". They said this is caused by system of Hotels.com so they don't have responsibility. For 2 hours I had to wait until they search the refund regulation on website. Finally they returned money except commission. I was really tired and had to find another hotel to sleep at 11 pm. I hope nobody expierence like this any more.
Min
8/10 不錯
真實旅客
2016年11月27日
讚好:職員與服務
Located in a very convenient area of Old Quarter. Plenty of good food and tourist information shops around the hotel.
真實旅客
6/10 一般
真實旅客
2016年10月23日
讚好:職員與服務
不滿:整潔度
Hotel im Shoppingfirtel von Hanoi
Auf den ersten Blick ein sehr nettes kleines Hotel auf den zweiten Blick sehr verwohnt und dreckig
真實旅客
10/10 優異
lynn (sydney)
2016年10月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
charming little hotel
i would definitely stay here again, 10 minutes walk to the lake, quite, clean. big room. nice staff. it was great
lynn
10/10 優異
Ивелин/Ivelin (Bulgaria / България)
2016年9月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good location, nice staff, RECOMMENDED
Very god location, few minutes walk to the heart of Hanoi's city centre. Highly recommended.
Definitely would use it at the next visit in Hanoi.
Ивелин/Ivelin
10/10 優異
Gordon (Singapore)
2016年8月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Hotel is very conveniently located and just a short walk to the lake area. Hotel is simple and clean with a decent selection for the breakfast menu. A value for money hotel inside old quarters. A short walk away is the airport shuttle which departs non stop every hour to the airport only for VND $40,000 (about USD $2).
Gordon
10/10 優異
真實旅客
2016年8月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic staff, unbeatable location.
If you are looking for luxury, this hotel is not for you.
However, it is charming, comfortable, and you can not beat the location. It is right in the heart of Hanoi.
The staff members are so kind and accommodating.
Breakfast is included and consists of freshly made omelettes, bacon, coffee and fresh fruit and juice. Delicious!
真實旅客
4/10 欠佳
真實旅客
2016年6月19日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
The room was up 6 flights of stairs, and dirty.
真實旅客
10/10 優異
Ивелин (България)
2016年5月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended! Would use it again and again
The lady manager is absolutely helpful and friendly. Clean and spacious refurbished rooms. Cheap restaurant within lobby area. Every time I come back to Hanoi will stay only at this hotel. The most important thing is - speak to the lady manager and definitely she will help you with your enquiry, even how to get to somewhere by public bus. She never tried to force me for expensive tours or overcharged me for taxi. Even I did get discounted rates for some 3rd party services, compared to what would pay if used directly from supplier.