No response when I called to discuss check in time, no call back. Terrible service. Would like a refund
真實旅客
於 2020 年 4 月住了 1 晚
6/10 一般
真實旅客
2020年3月11日
不滿:住宿狀況
I accept that for £65 a night you are not going to get a lot but the state of the décor and lighting was awful. £20 worth of paint and Polyfilla is all that it would take to bring it up to acceptable level.
真實旅客
於 2020 年 3 月住了 2 晚
4/10 欠佳
真實旅客
伴侶同遊
2020年3月10日
不滿:設施服務和住宿狀況
Unkomplizierter Check-In und Check-Out. Gute Lage zur Tram in der Neustadt.
Keine direkte Beleuchtung im Zimmer. Heizung funktionierte nur irgendwann nachts, viele kleine Reparaturen sind fällig, insbesondere im Bad. Warmes Wasser erst nach längerem Laufen lassen. Schlechteres 3 Sterne Hotel als das zuvor gebuchte 2 Sterne Hotel.
真實旅客
於 2020 年 3 月住了 1 晚
10/10 優異
pankaj
2020年2月29日
pankaj
於 2020 年 2 月住了 1 晚
10/10 優異
Lee
多人同遊
2020年2月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lee
於 2020 年 2 月住了 1 晚
10/10 優異
julie
家人同遊
2020年2月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family trip to theatre excellent location 5 minutes walk great stay with two little children
julie
於 2020 年 2 月住了 1 晚
10/10 優異
junix
2020年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
lovin it
I had the most amazing stay here! Derrick was so warm and helpful. I love my room which is walking distance to anywhere else!
One of the best stays I had for a very reasonable price!
junix
於 2020 年 1 月住了 2 晚
4/10 欠佳
真實旅客
伴侶同遊
2020年1月1日
讚好:職員與服務
不滿:設施服務和住宿狀況
I booked in to stay at this hotel in January 2019 for NYE December 2019. I paid £440 for a suite with breakfast. The reviews were really good and location sounded great. When I got there i was told that it had new ownership since February 2019, they no longer did breakfast and no longer had a suite... we had been allocated a very basic double bedroom. No one had contacted me to inform me of this and to say I was disappointed is an understatement.
I obviously told the man at reception I was not happy with this but it’s NYE and so finding new accommodation would have been impossible. The receptionist contacted the manager who offered me a reduced rate of £350. I had to accept as was held over a barrel having flown in from Bristol for NYE and potentially not having anywhere to stay.
You wouldn’t pay anymore that £50 a night for the double room and so I’ve been seriously ripped off!
I will say the location is great and the man in reception was as helpful as he could have been but overall to be have been looking forward to a luxury room for nearly 12 months and then having what I was given, for the price I paid was disgusting and I would not recommend this hotel for this reason.
真實旅客
於 2019 年 12 月住了 2 晚
6/10 一般
Andrew
多人同遊
2019年12月8日
不滿:住宿狀況和客房舒適度
Was ok
Room was too small
Andrew
於 2019 年 11 月住了 2 晚
8/10 不錯
真實旅客
2019年11月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 11 月住了 3 晚
2/10 很差
真實旅客
2019年10月27日
真實旅客
於 2019 年 10 月住了 2 晚
2/10 很差
真實旅客
家人同遊
2019年10月16日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
TERRIBLY DISAPPOINTING!! WILL NEVER STAY AGAIN
HIGHLY DISAPPOINTING!!!
Not a place to stay.
I had booked 4 rooms (all paid and had booking reference as well) and upon arrival they just had one room booking. Manager couldn't contact the owner and couldn't decide anything. We waited for 40 min. Then they took us to some guest house which was at half an hour drive away from the city.
Neither the manager nor the owner contacted me thereafter. The customer service team of Hotels.com sorted my problem and compensated well.
真實旅客
於 2019 年 10 月住了 1 晚
6/10 一般
真實旅客
伴侶同遊
2019年10月13日
不滿:職員與服務
A beautiful Georgian town hotel in an excellent setting near the city centre and the Playhouse. The price is affordable. Unfortunately it is showing signs of under investment and neglect.
真實旅客
於 2019 年 10 月住了 2 晚
8/10 不錯
Line
2019年10月9日
讚好:職員與服務、住宿狀況和客房舒適度
God beliggenhed
Det var et fint sted. Beliggenheden er vildt god. Tæt på prinsessegaden hvor alle butikker og spisesteder ligger.
Line
於 2019 年 10 月住了 2 晚
10/10 優異
真實旅客
2019年10月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 9 月住了 3 晚
8/10 不錯
Roslyn
多人同遊
2019年10月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Roslyn
於 2019 年 9 月住了 4 晚
8/10 不錯
m
商務旅客
2019年9月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
m
於 2019 年 9 月住了 2 晚
8/10 不錯
真實旅客
家人同遊
2019年9月25日
讚好:職員與服務、設施服務和住宿狀況
A bit dated and in need of update. Clean and comfortable, very kind and helpful reception staff, and close to nice pubs and restaurants.
真實旅客
於 2019 年 9 月住了 2 晚
10/10 優異
真實旅客
2019年9月19日
讚好:職員與服務
Peace and quiet yet city center. Very nice neighbourhood busy but friendly.
真實旅客
於 2019 年 9 月住了 3 晚
10/10 優異
真實旅客
商務旅客
2019年9月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel as always
Very comfortable location ..good spacious accommodation with comfortable bed and clean as usual..Highly recommend it
真實旅客
於 2019 年 8 月住了 1 晚
2/10 很差
真實旅客
家人同遊
2019年9月10日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Neither cheap nor good
It's a bit of a sad place in need of some TLC. Everything about the decor, bed, furnishings, bedding, etc, screams cheap. It's such a shame; it's in a fantastic location and in a lovely building. I wonder how many return visitors they get...
真實旅客
於 2019 年 9 月住了 1 晚
6/10 一般
真實旅客
2019年9月6日
真實旅客
於 2019 年 9 月住了 1 晚
8/10 不錯
Michael
2019年9月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Godt til prisen
Nemt at komme til - tæt på det hele - flinke og hjælpsom personale - enkelt, rent, nemt.
Michael
於 2019 年 9 月住了 1 晚
6/10 一般
真實旅客
伴侶同遊
2019年8月29日
不滿:設施服務
Although we selected the Playfair for its location, there were limitations to our stay that led to a little disappointment. Our room was facing the street, which meant constant traffic noise all night long. The window couldn't be opened due to noise and that made the room uncomfortably warm and stuffy. The bed was barely adequate and fairly uncomfortable. Bath facilities were just adequate but no "creature comforts" at all. The advertised breakfast was a basket left at the door with instant oatmeal, pre-packaged sugary pasties and Capri Sun "juice" so we left it. There wan't any table to sit at to enjoy a breakfast even if we'd wanted to. The best part of the experience was the location. It was a 15 minute walk to the city center and about a 30 minute walk to the castle. For the money, we expected more.