查宾顿凯恩酒店集团

“Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check……

“I have over 30 years of travel experience across different countries and have never encountered a hotel as terrible as this one! The pillows at this hotel are extremely soft, and even though we were provided with four pillows for the two of us, they were so soft that we couldn't sleep well. The room was very cold, and despite setting the temperature higher, it still blew cold air. Eventually, we turned off the air conditioning, but it still felt very cold (the temperature that night was 7……

“Really enjoyed the stay and would recommend to others. Only downside was the noise on a night from outside revellers ( only jealous! ) . Bit noisy on the corridor outside my room but momentary. Breakfast was lovely - good value for money. Really comfortable shower was fantastic.”

“Noisy heating system and water taps , not a quiet building but a fair price. Comfortable beds and clean kitchen utensils and crockery , very good location for our needs. Limited parking spaces just next door at Holiday Inn ”

“The Carlton is in the process of being renovated. The alternative accommodation across the road was an excellent replacement. Very well presented, clean funky and functional more than adequate for a brief visit. Right in the heart of Jesmond,”