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Resort Hotel Alex

4.0 star property
Ski-in/ski-out access for family fun on the slopes

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Resort Hotel Alex

Indoor pool, pool loungers
Front of property
1 bedroom, premium bedding, in-room safe, desk
View from room
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Pool
    Pool
The price is HK$3,207
HK$3,400 total
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double or Twin Room

1 bedroom, premium bedding, in-room safe, desk

Classic Double or Twin Room

Highlights

Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
Deep-soaking bath
  • 247 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

1 bedroom, premium bedding, in-room safe, desk

Luxury Suite

Highlights

Balcony
Separate sitting area
Fireplace
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 592 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

Highlights

Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
Deep-soaking bath
  • 194 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • 355 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Junior Suite

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Bodmenstrasse 12, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 6 min walk - 0.5 km
  • Zermatt-Furi Gondola - 14 min walk - 1.2 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬3 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬2 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Resort Hotel Alex

Upscale family-friendly hotel near Zermatt-Matterhorn Ski Paradise
Consider a stay at Resort Hotel Alex and take advantage of a free breakfast buffet, a terrace and a garden. Hit the slopes at this hotel, offering ski-in/ski-out access, ski passes and ski storage. Indulge in reflexology, a manicure/pedicure and a body wrap at Alex Spa, the on-site spa. The on-site restaurant, Alex Grill, features international cuisine. Enjoy the health club, as well as activities such as racquetball/squash. In addition to a playground and an arcade/games room, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool with sunloungers
  • Bike hire, an indoor tennis court and babysitting (surcharge)
  • A banquet hall, concierge services and a billiards/pool table
  • Massage treatment rooms, tennis lessons on-site and smoke-free property
  • Guest reviews speak highly of the helpful staff
Room features
All 85 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and dressing gowns.
More conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Alex Grill
  • Bodega Bacchus

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Indoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (2153 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 155.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 155.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Resort Hotel Alex Zermatt
Resort Hotel Alex
Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Does Resort Hotel Alex have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Resort Hotel Alex?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Resort Hotel Alex on 25 Nov 2024 start from HK$3,207.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Resort Hotel Alex pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resort Hotel Alex?

Resort Hotel Alex doesn't offer parking.

What time is check-in at Resort Hotel Alex?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Resort Hotel Alex?

Checkout is at 11 AM.

Where is Resort Hotel Alex located?

Located in the mountains, this Zermatt City Centre hotel offers ski-in/ski-out access and is within a 10-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi Ski Area. Zermatt Visitor Center and Tour Monte Rosa are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Resort Hotel Alex Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 169 out of 235 reviews" "
Rating 8 - Good. 51 out of 235 reviews" "
Rating 6 - Okay. 10 out of 235 reviews" "
Rating 4 - Poor. 2 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, Highland

Travelled with partner
Amazing place!
Stayed 2 nights in Sep 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.
Stayed 2 nights in May 2024

10/10 Excellent

JOHN, Hackensack

Stayed 1 night in May 2024

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel and my room!
Stayed 1 night in May 2024

6/10 Okay

Jon, Provo

Stayed 1 night in May 2024

10/10 Excellent

James, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.
Stayed 4 nights in Feb 2024

10/10 Excellent

maris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryo

Stayed 1 night in Jan 2024

10/10 Excellent

Mun Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!
Stayed 2 nights in Jan 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Ruth, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

chip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrea

Stayed 2 nights in Dec 2023

10/10 Excellent

dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent food
Stayed 2 nights in Dec 2023

10/10 Excellent

Fabian

Stayed 1 night in Nov 2023

10/10 Excellent

Sangeeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very convenient & beautiful rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt in the Summer - Excellent
The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.
Stayed 2 nights in Aug 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.
Stayed 1 night in Jul 2023