The hosts’ attention to our arrival was lacking in promptness, information and professionalism. We messaged the host on Vrbo March 1 asking for confirmation and plan for our arrival. On the day of our scheduled arrival March 14th, we still had not heard from our host. I reached out again for information on how to proceed with getting access to the unit. At this point, the host reached out with, “Yes, I will send a little later.” The next message was, “Sorry, I missed your other message. We have lost a critical person on our team.” So, the host finally got back with me 14 days later still without receiving the access code or what building inside the complex contained our unit. Unacceptable!
The unit itself gives you the impression of zero pride in ownership, details that leave you thinking about who’s keeping an eye on this property. The fireplace was not properly responding to the user controls, pilot light was on but failure to ignite! The escutcheon trim surrounding the fireplace unit was not firmly secured and wanted to fall off! The microwave also had damaged trim which was just removed and placed on top of the refrigerator, conveniently placed to block the view of the poor housekeeping on top of the refrigerator! The microwave’s surface light was not working. This is the only preparation or cooking illumination in this area, making the counter and stove-top poorly lit! The garbage disposal was also not working properly, unable to perform as intended and extremely loud! The kitchen ceiling was filthy with dust/dirt particles hanging from it everywhere! The bathroom tub had a very slow drain! There was broken/removed interior trim at the fireplace and entry door areas! Also, the light fixture located above the main entry door was not firmly secured at its mounting bracket, creating a safety hazard! Closet space was virtually nonexistent due to the presence of host’s personal items, vacuum cleaner, mops, brooms and miscellaneous totes.
The above items just left us feeling unwelcome, eliminating it from our list of subsequent trip locations.