Windsor Gardens Park

Check in and check out was easy and the hotel is a minute walk from the underground station. The room was nice but both the shelves in the bathroom were loose as well as the tap in the sink. We were also told it was 24 hour reception but when we arrived back at 11pm the door appeared to be double locked so using our key card did nothing. There was no number at the door to call in case the door was locked so it was a little worrying at first. Thankfully there was another guest sitting in the restaurant area so we knocked on the window until he heard us and let us in.

First impressions stay with you unfortunately. We checked in before our room was ready - absolutely no problem, On return, and after a very tiring day - we had to make 3 trips to and from reception as the key we were given didn’t work. No apology for the inconvenience. Maintenance then came and the issue fixed and he was very apologetic. We had to rescan our card for ‘extras’ and I didn’t like to see mine and other guests check in forms left on the front desk for all to see - a gdpr issue. Apart from the issue the room was very nice, good linen and bed, lovely shower & toiletries, very clean.

A boutique hotel in a perfect location and a very friendly and accommodating staff. The bar and restaurant downstairs are intimate.