Willen Lake

This hotel is conveniently located in Earl's Court, close to the shopping strip and the Earl's Court underground tube station. The street is very picturesque and reminiscent of old town London. We were greeted by a friendly man in the lobby that made our check-in very easy. The room was very clean, however it is very small. It would be more suitable for someone with limited luggage. Unfortunately for us, we were on a long holiday and had four very large bags and suitcases. The bathroom was functional and very clean and modern. Our breakfast was included, and the variety offered was very good. The staff there was extremely helpful and the food was plentiful. My only issue was the amount of steps from the street level to the lobby carrying our baggage. A ramp would have been greatly appreciated. Overall, it was a very pleasant stay at the hotel, but just be aware of the size of the room.

First impressions stay with you unfortunately. We checked in before our room was ready - absolutely no problem, On return, and after a very tiring day - we had to make 3 trips to and from reception as the key we were given didn’t work. No apology for the inconvenience. Maintenance then came and the issue fixed and he was very apologetic. We had to rescan our card for ‘extras’ and I didn’t like to see mine and other guests check in forms left on the front desk for all to see - a gdpr issue. Apart from the issue the room was very nice, good linen and bed, lovely shower & toiletries, very clean.

A boutique hotel in a perfect location and a very friendly and accommodating staff. The bar and restaurant downstairs are intimate.