We arrived at the location a few minutes after the check in time of 4:00 pm. After several unsuccessful attempts to open the key box with the key code provided to us that morning, we began trying to reach somebody on the phone. After many dead end calls, we finally reached a real person named Kelly, who gave us a different code which got us into the house. YAY! Once in, we experienced a beautiful, warm, cozy, quiet and well stocked home and had a great vacation. Thank you again!