2/10 Terrible
Amanda D.
15 Oct 2024
Disliked: Cleanliness
Unclean and Unsafe
Home was dirty upon arrival. Contacted property management as soon as we arrived and they had cleaners come back which still left the property unsatisfactory. After two cleans it was evident it wasn't going to get any better. At this point we are in a situation of a nonrefundable vacation that we have no choice but to attempt to enjoy. Went and bought cleaning supplies to make it as clean we could. The property management company then decided to drop off a gift card to an arcade to for our troubles. They dropped this off by entering the locked home without any notice or consent while myself and my teenage daughter were both taking showers. This was beyond unacceptable and honestly violating. After calling them out on this they would no longer reply to messages. I was on this vacation solo with my three children because my husband was unable to come. We no longer felt safe and vacated the premises 4 days early. Property management company has still yet to reply or address their facilities manager entering the property while we were there without any notice or consent. We couldn’t get many tvs to work properly, internet took hours to get working due to incorrect info provided. Speakers mostly don’t even have speaker wire ran to them or power. Dirty wise I wish I could attach photos to this. Other peoples full body hair all over beds after two cleans, overwhelming amount of pet hair all over everything, HVAC filters awful, broken deck boards..I'm out of space, but so much more
Amanda D.
Stayed 5 nights in Oct 2024