The hotel is convenient and easy access to the different attractions but the service May need to improve a bit. I stayed there for 2 nights and requested a late checkout until 2pm but was told that they can only allow me to extend until 12:30pm. My request was only granted when I requested to talk to their manager, so it has nothing to do with occupancy nor other things!
Short on amenities like hair dryer, toothbrush and etc. Toilet is great.
Cecilia
2025 年 2 月入住 3 晚
10/10 超赞
Emmanuel
2024 年 6 月 21 日
Great location. Beautiful accommodations.
Emmanuel
2024 年 6 月入住 1 晚
10/10 超赞
Melissa,Waipahu
与家人出行
2024 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved staying here as it was a block from Calle Cristolgo and the plaza for shopping and dining. The staff was friendly and helpful. Great view from the rooftop bar for relaxing and unwinding after a long day of site seeing.
Melissa
2024 年 5 月入住 1 晚
4/10 很差
Markellis
2024 年 5 月 9 日
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Aircon not working
Markellis
2024 年 5 月入住 1 晚
10/10 超赞
Jocelyn
与家人出行
2024 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Uniqueness and design of Luna Hotel.
Comfortable mattress, complete amenities of the room.
Staff are very accommodating and respectful.
Jocelyn
2024 年 2 月入住 2 晚
8/10 还可以
Nelson
2024 年 3 月 31 日
Nelson
2024 年 3 月入住 1 晚
10/10 超赞
Aberdeen Klein,Moses Lake
与家人及幼儿出行, 与家人出行
2024 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very accommodating and courteous
Aberdeen Klein
2024 年 3 月入住 2 晚
10/10 超赞
Steve
与配偶出行
2024 年 3 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
It’s the little things that prevents me from giving it top marks. Our toilet barely worked and the odour from the drain was never properly resolved. The service staff for the rooms was amazing but the staff at the front seemed like I was annoying them at times. They were nicer to my Filipina partner fortunately. I would stay again as the location and the breakfast made it amazing.
Steve
2024 年 2 月入住 2 晚
10/10 超赞
Rowena,New York
2024 年 2 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay at Hotel Luna. We highly recommend this hotel.
Rowena
2024 年 1 月入住 1 晚
10/10 超赞
Maria
与家人出行
2024 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and wonderful service
Maria
2024 年 2 月入住 1 晚
10/10 超赞
virginia c.
与家人出行
2024 年 2 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I only stayed for one night. So far everything is fine.
virginia c.
2024 年 2 月入住 1 晚
8/10 还可以
Randy,Adrian
与配偶出行
2024 年 2 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Most everything was fine.
However, we had to take cold showers, as the hot water was not working. We informed the front desk we had no hot water for the shower. A maintenance man came and attempted to fix the hot water heater for the shower. There was hot water for about 30 seconds. We lodged another complaint stating that for 2 nights, we took cold showers. When we checked out, no apologies or voucher offers.
We made reservations for the Valentines Day dinner buffet at Hotel Luna. It was truly wonderful. The food and service were excellent. The ambience was pleasant without being stuffy or pretentious. I would easily recommend this event to anyone who would visit Vigan City.
Randy
2024 年 2 月入住 3 晚
10/10 超赞
Keith
与配偶出行
2024 年 1 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exceptional staff in every position. Very nice hotel from the common areas to the rooms. Only complaint is the musty smell in the room due to the carpet. I would highly recommend removing the carpet. I don't know if all the rooms have carpet, if not I would definitely ask for one without.
Keith
2024 年 1 月入住 1 晚
8/10 还可以
Ricardo
与家人出行
2024 年 1 月 29 日
满意:住宿条件和设施,服务设施
A museum
Ricardo
2024 年 1 月入住 6 晚
10/10 超赞
Felix,Laval
与家人出行, 与配偶出行
2024 年 1 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic colonial hotel in the center of the old quarter.
Felix
2024 年 1 月入住 2 晚
10/10 超赞
Alicia
与家人出行
2024 年 1 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Love the hotel, and she staff are friendly and helpful. I am recommending this hotel.
Alicia
2024 年 1 月入住 1 晚
10/10 超赞
Marisa
2024 年 1 月 17 日
Marisa
2024 年 1 月入住 3 晚
8/10 还可以
Bobby
与家人出行
2024 年 1 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The historic value was such an impressive and terrific experience!
Bobby
2024 年 1 月入住 2 晚
10/10 超赞
Agnes
团体旅客
2024 年 1 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Agnes
2023 年 12 月入住 2 晚
8/10 还可以
Mark
与配偶出行
2023 年 11 月 21 日
满意:员工和服务,清洁度
Beautiful historic property. Great location. What it likes in maintenance, it makes up with an incredible staff.