6/10 Okay
Erin
Travelled with partner
2 Jan 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
This property unfortunately used creative photos to make it look more grander than it is. 3 star at best. Rooms were small and very stuffy. No air flow at all and there were times I woke up with trouble breathing because I was so stuffed up. We were out of all toiletries (toilet paper, tissues, towels) and I asked for housekeeping to come early so we could use our bathroom and she came up and yelled at us in German. My husband got sick from an injury and it was a very stressful time for me just getting to a new country and trying to find a doctor and help. A little kindness and understanding would have been appreciated.
We are Canadian so of course, our common ammenities will be different in hotels in europe, which we do not have a problem with and are also very used to but this hotel was different. To get a coffee, the only place available was going to front desk. The only kind and welcoming agent worked the overnight shift. The coffee was chargeable of course and not a freebie. Keep that in mind.
The cake and coffee available during certain times was a nice touch but the machine needed a cleaning to be used and that seemed like a big deal to the staff to do. No one was in sight looking after this room and the cakes were old and dry.
Breakfast was very good. This was a highlight for us. Staff was friendly in here and most of the food was fresh.
Overall, the rooms were a let down, some of the staff were horrible and if you need help, you are on your own.
Erin
Stayed 4 nights in Dec 2024