Absolutely terrible customer service and there’s no front desk only a number to call. I did everything they asked and paid for my room and did online check in. No one gave me an access code or anything to get into my room and left me stranded in a different country and not even refund me. Do not stay here at all.
Nick
2024 年 6 月入住 2 晚
4/10 很差
Sonia Marcela Malagon
2024年06月15日
不满意:住宿条件和设施,清洁度
Sonia Marcela Malagon
2024 年 6 月入住 1 晚
4/10 很差
Mario
与家人出行
2024年06月5日
不满意:清洁度、员工和服务、服务设施
Muy complicado, cansado y tedioso el acceso pesimo servicio del personal de recepcion, nunca me atendieron personalmente.
La camarista esta tocando en tu habitacion para correrte antes de que sea la hora de salida.
Para llegar tienes qie tomar transporte , pues es muy complicado llegar caminando.
El lugar es bueno pero el personal es apatico y grosero
No regresare
Mario
2024 年 5 月入住 1 晚
8/10 还可以
Kathy
2024年05月16日
满意:清洁度
Kathy
2024 年 5 月入住 2 晚
6/10 一般
Deborah
与家人出行
2024年05月11日
The room was spacious and clean. The window opens up tona green space. The sounds of the ferries and an occasional dog is all you hearvat night. The check-in was complicated. The location was away from the busy section but close enough to walk to the touristbattractions. Plumbing to be worked on.
Deborah
2024 年 5 月入住 2 晚
4/10 很差
Tina
团体旅客
2024年05月3日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I woke up with over 20 bug bites on my face and back. There were mosquitoes and other gnats flying around the room. We kept the window closed but there were other open windows in the common areas. The hotel is difficult to find because there is just a name plate on the buzzer, no signs. There is no staff on site and you have to call to be buzzed in the first time you enter. They were very nice on phone. The shower stall looked rusty. The hallway was dark and convoluted. It was right on the grand canal and has a classic Venetian vibe which was kind of cool. However, our room was in definite need of new paint, floor refinishing and bathroom upgrade. It is right next to the San. Samuel taxi boat stop and away from the crowds.
Tina
2024 年 5 月入住 2 晚
4/10 很差
Jim
与配偶出行
2024年05月2日
不满意:服务设施
No one is on property. You need to fill out a form before u get an access code. The person who finally assisted us sounded like they were from a third world country.The room was very hot and there was zero signage. Location would be the the highest score I can offer. I’m surprised that Expedia offers this hotel as it’s sub par at best
Jim
2024 年 4 月入住 3 晚
2/10 糟糕
Kieun
与家人出行
2023年10月20日
不满意:清洁度、员工和服务、住宿条件和设施
There was no hot water which is really inconvenient.
Kieun
2023 年 10 月入住 1 晚
10/10 超赞
Dennis,Cocoa Beach
与配偶出行
2023年10月17日
满意:清洁度、员工和服务、住宿条件和设施
You really can not ask for a better location or view. There’s a water taxi station right outside your door. We didn’t need it because everything was less than a 15 minute walk. Tons of restaurants to choose from. The only hiccup was check in. They will not respond to emails for some reason so you must call. They let us drop off the bags until the 3:00 check in, which was nice.
Dennis
2023 年 10 月入住 2 晚
8/10 还可以
Allison
2023年10月15日
Allison
2023 年 10 月入住 1 晚
8/10 还可以
Shaekha
与家人出行
2023年10月13日
满意:清洁度、员工和服务、服务设施
Venice with lots of luggage is a no-no period so be ready to walk up many stairs with it anywhere. We enjoyed this place, it's small but it was nice for a night stay :)
Shaekha
2023 年 9 月入住 1 晚
10/10 超赞
JOSE
与配偶出行
2023年10月7日
满意:清洁度、员工和服务、住宿条件和设施
The place is just spectacular, like a dream. We were able to watch boats and gondolas go by on the gran canal and it was just fabulous. The room was excellent (with the exception of the shower that was moldy). The staff over the phone was extraordinarily friendly and helpful; the reservation and check-in process were easy to navigate through.
JOSE
2023 年 10 月入住 1 晚
6/10 一般
Mark,Seattle
与家人出行
2023年09月17日
不满意:住宿条件和设施,清洁度
The bathroom shower and moldings under the sink are In very poor condition. There is black mold under the sink in the rotted molding and the shower has 3 badly damaged areas where the plaster is falling out of the wall and there is mold growing under the shower control near the floor. These are housing code violations where I live and need to be repaired.
The rest of the room was fine condition and the view is very nice but the bathroom really didn’t come up to the standards of the rest of the room.
Mark
2023 年 9 月入住 2 晚
8/10 还可以
José Enrique
2023年09月2日
José Enrique
2023 年 8 月入住 3 晚
2/10 糟糕
jerrod
2023年08月26日
不满意:清洁度、服务设施、住宿条件和设施
Room had some large spiders and other bugs, in the bed, also bed cover was dirty and smelled. Half the shower door was missing. Overall it wasn't clean etc. Pretty pricey to live like a squatter. Definitely would not endorse.
jerrod
2023 年 8 月入住 2 晚
8/10 还可以
Fation
与家人及幼儿出行
2023年08月22日
满意:服务设施,清洁度
不满意:员工和服务
Otima zona
Fation
2023 年 8 月入住 1 晚
8/10 还可以
Amanda
2023年08月13日
满意:清洁度、员工和服务、住宿条件和设施
This property is in an amazing location! It’s a bit aged, but I’m not sure if that’s just common for Venice.
Amanda
2023 年 8 月入住 2 晚
10/10 超赞
Cecilie
2023年07月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Love at first sight
What an amazing place. It was unreal!magical. And the woman working there was the sweetest.
Cecilie
2023 年 7 月入住 1 晚
4/10 很差
Colby James,roseburg
2023年07月4日
Colby James
2023 年 7 月入住 1 晚
4/10 很差
Dawn
2023年06月11日
不满意:员工和服务
Dawn
4/10 很差
Dawn
团体旅客
2023年06月10日
The check in process was a nightmare, no email received to do process needed after several emails to bookings email. After several messsges link came through, but no details for PIN code required to get into room. Finally had to call number to get correct details. Room was supposed to be 2 queen beds but was actually 1 queen bed and a sofa bed!! Not all as described on site. Will not be returning or recommending.
Dawn
2023 年 6 月入住 1 晚
10/10 超赞
Marissa
与配偶出行
2023年05月30日
满意:住宿条件和设施,清洁度
Amazing property, great location. Transport right outside. Loved our stay