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Una Vida

4.5 star property
Suburban hotel with full-service spa and coffee shop/cafe

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Photo gallery for Una Vida

Outdoor pool, pool umbrellas, pool loungers
View from room
Private kitchen
Premium bedding, down duvets, pillow-top beds, in-room safe
View from room
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available
  • Spa
The current price is HK$1,127
HK$1,452 total
includes taxes & fees
5 May - 6 May

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Jungle Studio

Premium bedding, down duvets, pillow-top beds, in-room safe

Jungle Studio

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Pillow-top bed
Down duvet
Ceiling fan
Premium bedding
Rainfall showerhead
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury House

Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury House

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 3229 sq ft
  • Sleeps 7
  • 2 King Beds, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Premier Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Premier Room

Highlights

Balcony or patio
Air conditioning
Premium bedding
Pillow-top bed
Down duvet
Ceiling fan
Rainfall showerhead
Private bathroom
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Room - Terrace

Premium bedding, down duvets, pillow-top beds, in-room safe

Tropical Room - Terrace

Highlights

Balcony or patio
Air conditioning
Premium bedding
Pillow-top bed
Down duvet
Ceiling fan
Rainfall showerhead
Private bathroom
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Quadruple Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury Quadruple Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Pillow-top bed
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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HK$2,278 total
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About the area

Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min drive - 3.8 km
  • Gran Cenote - 6 min drive - 5.7 km
  • Tulum Mayan Ruins - 9 min drive - 5.3 km
  • Tulum Beach - 13 min drive - 6.2 km
  • Playa Paraiso - 19 min drive - 8.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Burrito Amor - ‬9 min walk
  • ‪Sukhothai - ‬7 min walk
  • ‪Asian Bodega - ‬4 min walk
  • ‪El Camello Jr - ‬6 min walk
  • ‪El Tio - ‬7 min walk

About this property

Una Vida

Luxury family-friendly hotel near Tulum Mayan Ruins
You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Una Vida. Treat yourself to a massage at the on-site spa. The on-site Mexican cuisine restaurant, Ananda, offers breakfast, brunch, lunch, light fare and al fresco dining. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Free newspapers, multilingual staff and coffee/tea in reception
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Una Vida feature perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Pillowtop mattresses and down duvets
  • Rainfall showers, free toiletries and hairdryers
  • Balconies or patios, ceiling fans and daily housekeeping

Languages

English, Spanish

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HK$2,597 total
includes taxes & fees
4 May - 5 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 50 for adults and USD 50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ananda

Things to do

  • 24-hour pool access
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 5 per cent of room rate
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 50 for adults and from USD 50 for children
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
24-hour pool access

Property is also known as

Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Does Una Vida have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

How much does it cost to stay at Una Vida?

As of 13 Apr 2025, prices found for a 1-night stay for 2 adults at Una Vida on 5 May 2025 start from HK$1,126.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Una Vida pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Una Vida?

Self-parking is free at this property.

What time is check-in at Una Vida?

Check-in start time: 3 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Una Vida?

Checkout is at noon.

Does Una Vida provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Where is Una Vida located?

This family-friendly Tulum hotel is located in the suburbs, within a 15-minute walk of Hospital de Tulum and Dos Aguas Park. Holistika Art Walk and Temple of Doom are also within 2 miles (3 km).

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Una Vida Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 183 out of 248 reviews
Rating 8 - Good. 46 out of 248 reviews
Rating 6 - Okay. 11 out of 248 reviews
Rating 4 - Poor. 1 out of 248 reviews
Rating 2 - Terrible. 7 out of 248 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Rob

Hotel great. Town itself, not so much…
Stayed 3 nights in Mar 2025

10/10 Excellent

Caroline

We stayed in a private villa & it was so beautiful!
Stayed 1 night in Mar 2025

8/10 Good

clara

I love this place, the rooms, the attentive staff and the decoration and - candles- around the property Beautiful
Stayed 4 nights in Feb 2025

10/10 Excellent

Susan

Beautiful serene oasis with kind, friendly and helpful staff. Guadalupe and Shiomara were just great and assisted us with sites to see in the area, restaurants and currency exchange sites. We liked the Ananda restaurant as well and access to the sister Hotel Bardo and the yoga and Qi Gong classes was much appreciated. Our couples massage and complimentary wine after was just what we needed to finish our stay. Absolutely wonderful place and experience!
Stayed 5 nights in Mar 2025

10/10 Excellent

shamara

staff was amazing! Fernando, Guadalupe, Santos and Sweeny were all wonderful! The property is gorgeous and the sister properties were beautiful and convenient to visit. I will definitely return for another stay
Stayed 4 nights in Feb 2025

10/10 Excellent

esther

We had a fantastic stay at Una Vida! The staff were incredibly friendly and accommodating, making us feel welcome from the moment we arrived. The atmosphere and decor were beautifully done, creating a warm and inviting ambiance. Our room was spacious and spotless, providing a comfortable retreat after a day of exploring. Additionally, the location was excellent, with plenty of great restaurants within walking distance. The only minor downside was that the bed was a bit stiff for our liking, but overall, it didn’t take away from our wonderful experience. We would definitely stay here again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Rick

Our family of three—two adults and one teenager—stayed in the one-bedroom suite, and it was absolutely perfect. From the moment we arrived, it felt like stepping into an oasis of tranquility. The atmosphere was peaceful and calming, setting the tone for a truly relaxing getaway. Every aspect of our stay exceeded expectations—the beautifully designed rooms, the serene pool area, the exceptional dining, and the attentive, friendly staff all contributed to an unforgettable experience. We spent a full week here and loved every moment. Having a car was a great advantage (which I highly recommend for Tulum), as the location was conveniently close to everything we wanted to explore. Without hesitation, we would stay here again and highly recommend it to others seeking a perfect Tulum escape.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joy

Amazing property. Will definitely return back.
Stayed 1 night in Jan 2025

10/10 Excellent

Sophia

It’s my third time at this hotel
I just love everything about this hotel. The service , decoration, location. It’s my third time staying in this hotel and I stayed at 6 other resorts in tulum but this is the best for the buck. Highly recommended
Stayed 1 night in Dec 2024

10/10 Excellent

Franklin

Pretty good
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniyel

I had an amazing stay wished I could stay there longer, will definitely be back highly recommend this place, can’t go wrong for the price. Among staff wished I remembered all the names one name that stood out Nico, gave an amazing tour of the property, very nice and private 5 Stars
Stayed 1 night in Jul 2024

10/10 Excellent

Taylor

Beautiful hotel with amazing staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jason

We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!
Stayed 7 nights in May 2024

10/10 Excellent

Matthew

Staff was amazing and pool and overall hotel was gorgeous and tropical.
Stayed 6 nights in Aug 2023

10/10 Excellent

Kevin

Love the jungle view! The room is surprisingly clean. The huge floor to ceiling window is amazing!
Stayed 1 night in Aug 2024

8/10 Good

Katie

Beautiful hotel and nice to have access to another hotel too with a pool table to play in the evenings. It was nice and quiet and private. Staff were mostly helpful but we did ask for their help with securing bikes and the first woman said there are none left so we’ll have to go elsewhere and then a second woman helped us get some - however they firstly wanted an extortionate amount of money (can’t remember exactly how much now) so we said no we’ll get them in town and then she came back offering them for less. Quite odd because usually in hotels they’re trying to help you not get scammed. Anyway the bikes got delivered and they were falling apart so definitely not worth the money. Also put a £320 holding charge on my card which seems a lot for only 4 nights and it took until I was back home for it to come back on my card which was annoying. Location was not the best - it was easy enough to walk to town but walking down some of the streets to get there didn’t feel very safe.
Stayed 4 nights in Jan 2025

10/10 Excellent

Yevheniya

Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it
Stayed 3 nights in Dec 2023

10/10 Excellent

Saba

Absolutely loved our stay. The rooms were very clean (we had two), the space itself is very well-designed and beautiful, the staff were extremely accommodating and kind, the food was delicious!
Stayed 2 nights in Jul 2022

10/10 Excellent

Andre

Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Una Vida is a first class hotel with beautifully amenities.
Stayed 4 nights in Dec 2023

10/10 Excellent

amber

Wonderful boutique hotel! It is an oasis outside the busy downtown Tulum. The staff, food, and ambiance are all fantastic. Highly recommend!!!
Stayed 4 nights in Nov 2023

10/10 Excellent

clara

Loved this place. The staff was absolutely excellent! I will definitely come back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Diego

I highly recommend this place, it was one of my best hotels experiences, love the food and premises. The whole team were very helpful and polite, specialty Guido and Priscila.
Stayed 5 nights in Jun 2023

8/10 Good

Amanda

Beautiful place to stay, stunning rooms, food not so great.
Stayed 2 nights in Dec 2022

10/10 Excellent

Courtney

Tulum was beautiful, but Una Vida was the star for my friends and I! We literally barely wanted to leave the hotel. Incredibly beautiful place!
Stayed 2 nights in May 2023