The property was just as pictured and everything was excellent inside/outside the home. As far as the home's Mgmt Company...I did find it frustrating to always be calling an "out of town" property mgmt company and dealing with a different person on the phone every time I had a question, I REALLY missed having a local Tucson connection, ie: references for a private chef, restaurant recommendations, hiking recommendations, shopping areas, etc. Also, I did experience confusion trying to "check-in" as the code I was given for the door did not work, so I had to call the Mgmt company, as the door security panel had pre-existing 2 digit numbers on each button (Mgmt Co not aware of this) and my given code was 4 single digits...there was a bit of frustrating trial and error with the non-local Vicasa staff person over the phone, but we finally got it. I was very worried we would not be able to get in.
Prior to our trip, I had emailed one of the Vicasa staff about local chef options, & she said she was not familiar with Tucson and so she "googled Private chef "and did kindly forward me some random chef contacts, but 3 of the 4 she sent were Out of Business.
After check out, I realized had left 2 items behind in the Master Bath, I called right away, as I knew they had to Covid clean the property for 24-48 hrs before the next guest. No one local was able to retrieve my items in that 24-48 hr time frame, (there was cleaning staff on property) the lack of local communication led to the next guest discarding my personal items....it took 6+ phone calls to many different Mgmt staff, to find out the status over a period of 10 days. Frustrating!
I had never used a "Mgmt Service" for a home rental before, as I have always gone thru the local VRBO Homeowner. I did not enjoy this rental experience, and in the future, I will only be renting directly from a local. I will not rent a property that is managed by a non-local company.