Traeuy Kaoh Holidays

The staff were really friendly and helpful, especially Som Moniroth. The hotel provided a free taxi service into town which was excellent and super convenient to get a Tuk Tuk back. It was very quiet and relaxing. The only downside was there was no spa despite Expedia advertising there was; staff at Expedia were helpful with resolving this.

The room was lovely and I got mostly what I had paid for. The big let down at this property was the fact that the outside bathtub on the river (which is one of the main features you spend the extra money for) was damaged so could not be used, the hotel didn’t offer any money back or even just to swap the bath tub with a different room or to move rooms. As somebody who likes to have a bath to relax on holiday this was pretty bad, the staff said “no, sorry” without a way to resolve it.

Housekeeping was a little lax. Wi-Fi I was very weak, TV had same issues. Breakfast was a little disappointing. Dinners were excellent. It did have a great pool.

This was a once in a lifetime stay. The property is immaculate - spacious, but very few rooms, so it feels like you're all alone in paradise. Best of all, however, is the staff. Top notch service from start to finish. Highly, highly recommended. We very much look forward to returning.