8/10 Good
Mica S.
9 Sept 2024
Liked: Cleanliness
Lovely Condo - Horrible Costumer Service
The condo was incredible. It could not have been in a better location. It was also spacious and clean. The check-in and check-out process was beyond frustrating. I work in hospitality and I've always had great experiences working with people in the business, because it usually comes down to helping other people out. When I arrived I had just gotten off a 30 hour travel day and all I wanted was to at least store my luggage somewhere. The property was not only unable to offer early check-in, but they wouldn't even let me drop my bags early unless I paid $100. I understand a rule is a rule and that is their policy, but come on! Sometimes it's nice to help someone out. They were also unable to help us with late check out for unknown reasons. I highly doubt a new group was coming in on Monday.
Mica S.
Stayed 2 nights in Sep 2024