The place was ok, kitchen cabinets were dirty, found dead cockroaches in the bathroom drawers, live cockroaches were found in one of the bedrooms.
Communications with the host was absolutely terrible. I could never got a straight answer. Getting a refund more than 2 months later was absolutely unacceptable and if I had not contacted the host and pushed for the answer, I would have never gotten any refund at all.
The cancellation request was made Jul 21, Vrbo refunded their fee on Jul 22. I got an email from the MARBELLA LANE property mgt on Sept 1 that the refund process would be completed in 10 days. Sept 29, I was calling them and exchanging text messages all day since early afternoon and was told that the refund was already processed all along even though nothing showed up in my account. This evening, I finally got the refund back to my account.
Super unprofessional and shady.