We had a group of 5 families stay for an extended weekend, the longer we were here the more issues we discovered with the property. Some issues could not be remediated during our stay, but issues that could be, Vacasa did not attempt to resolve them just created a ticket.
Amenities advertised but not working:
Whole home audio system
Sauna
WiFi in guest house, therefore, no TVs in the guest house would work or the outdoor TV.
Outdoor bar area is grossly neglected and hasn’t been cleaned in quite sometime and not usable unless you spent an afternoon cleaning it.
Pool pump did not seem to be working properly and was quite cold, assuming the heater was not working either.
In addition to these things not working, one bedroom in the guest house (king room) has mold growing all over the ceiling and coming down the wall. Quite the health hazard.
Multiple outlets in the bunk room do not work.
Night stand in queen room in guest house has a broken leg and it’s just propped up on it. Super safe when a baby bumps it or tries to pull up.
Dishwasher in guest house leaks.
Pros: plenty of beds and space for large groups to spread out. Laundry pods and dishwasher pods are supplied. Kitchens are well appointed, with exception of very few hand towels and wash rags. Firewood for the fire pit is available.
The property is beautiful but sadly has a lot of issues.
Vacasa has not been speedy in response to the issues, still going back and forth with them 2 weeks later..