DIRTY! DISGUSTING! My family and I checked in to the Clayton Plaza Hotel on Thursday March 27th for a 3 night stay while on a road trip. When we pulled up the outside of the hotel looked awful and run down. Caution tape by the front walk way being held up by a cigarette ash tray. I checked us in hoping the building was just under some construction. Nope, it was just that run down. The hallways were old, ceiling tiles missing, gross carpeting.
Our room was so filthy I couldn’t even let my kids sit down.
Toothpaste on the wall, cracked floor boards, dust hanging from the walls and ceiling fan, broken Ac unit, a weird door with a furnace type machine inside and not locked, and worst of all a yellow disgusting stain on the mattress protector. We packed all of our stuff back up and walked right back out. The from desk refunded us for 2 of our nights, but not the one from Thursday that we were there for 15 minutes. I have emailed and called the manager, Shana repeatedly without a single reply. Expedia is worthless as well because there is no human to speak to, only AI bots. I guess I learned an expensive lesson, never use Expedia again. I can’t believe what an awful experience this was for my family.