Upon arrival, we notice large clusters of asian beetles (lady bugs) in the corners and along where the wall met the ceiling. One of the clusters easily had 100 beetles in it, the pull out couch was not functional either. We had a very large group and rented both units. The floors had been swept/vacuumed but not mopped (noticeable spills on floor). We called the contact and she was very apologetic and sent someone over (took about an hour to hour and a half). He vacuumed the bugs up and was nice enough to leave the vacuum should they get out of control again, and he fixed/repaired the pull out (even though we did not use it in fear that it would break again). He also stated he would be speaking with the cleaning people about the lack of cleanliness. Another thing to note, is that the 2nd unit is directly above. Voices and foot steps can be very loud on the bottom level, this was not too much of an issue for us since we rented both units. Overall the unit is adorable, and we may have stayed at a bad time, the contact (maybe owner) was very responsive and nice.