The property and our stay overall was good to great. A few problems/complaints:
1. The fact that we could not pick up the rental packet/keys a few minutes before the witching hour of 4:00 PM is ridiculous and inconvenient. We were at the rental office at 3:45, finding a locked door, no human, an empty key pickup box, and a sign requiring us to return at 4:00 or later.
2. On the other end (checkout) we were forced to drive back into Gualala to drop off the keys- the opposite direction we needed to go as we left the area. We should have been allowed to leave the keys in the unit upon departure.
3. There was no gas barbecue in the unit. We would have been ok with the Weber which was present, but there was no charcoal or lighter!
4. There was plenty of good, dry firewood, but the provided kindling was too large to be useful, and was wet.
5. After complaining about items 3&4 above to the provided 800- rental help number, we eventually (after 20-30 minute wait) got a text from someone, presumably local support, stating that wood was not to be burned in the barbecue (DUH!) and that charcoal and lighter were available for (OUR) purchase in Gualala, necessitating ANOTHER trip to town (after picking up the keys). We also purchased dry kindling on that trip.
Overall, nice unit, great location, great kitchen, spa, et al. It’s rather pathetic however that charcoal, lighter, and dry kindling are apparently “extras”, and the rigid inflexible checkin/checkout times are petty and nit-picking.