6/10 Okay
Varun
Travelled with family
27 Oct 2024
Disliked: Staff & service
I booked through Expedia and there was nothing mentioning the restrictions on pool use for kids. We were flying on holiday the next morning and chose this specifically for the pool as my son and I love to swim. There were cheaper options closer to Stansted that would have been better. They refused to budge on moving the closing time for a half hour. They/Expedia need to update this as once school finishes chances are parents can only get there around 3:30 which only gives them two hours in the pool.
Check in was also slow. One person was just on the phone while the other was helping someone else and neither looked out way to say "won't be a minute" or acknowledge our presence in any way.
The room was in the basement with a tiny window for natural light. The grounds were nice though, but overall, Not a good stay.
Varun
Stayed 1 night in Oct 2024