We love Dover Bay and have stayed in many bungalows. This was our first time staying in this one and also through this management company. It was advertised as housing 6 people. We were a family of 4 so it seemed perfect with the loft. Check-in process and access to the property was smooth, even when we locked ourselves out with the automatic locking system. The place is clean, nicely furnished, but there were a few things I wish I would have known ahead of time.
It was advertised as having kitchen items with the exception of spices, etc. - the items you would expect to bring with you. That was not the case. It had the BARE minimum kitchen items, and that is generous. For a cabin advertised for 6 guests, there was no way to cook and serve for 6. 4 plates, 4 bowls, and no serving bowls at all. Prepping food was not a possibility. There wasn’t even a cutting board and nothing beyond a steak knife (hello watermelon to cut?!) A salad would have to be served in a pot?! The AC didn’t work at all. We dealt with it the 1st evening, and then we didn’t sleep.
We were all hot. The upstairs was 85+ where our kiddos slept.
After the 1st day experience, we were frustrated, but in the morning we decided to call. The Management company was great! They heard our concerns and dealt with them. By the end of the day, they brought in a knife set, cutting boards, serving bowls, all brand new. After that they out in a ticket and a portable AC unit was also brought in which helped a ton. If we had known about the kitchen, I gladly would have packed more, this is where the listing could have used a better description and transparency about what they had on site. The saving grace was that the company was helpful and responsive.
This is a great place and the neighbors were also great. More so, we were VERY impressed with the response to the needs. This sort of care and response I’d impressive and the kindness and understanding for the hiccups was appreciated.