8/10 Good
Ilene W.
2 Dec 2024
Liked: Cleanliness
Unfortunate power outage
We were not able to stay in this apartment, finding out as we arrived for check in at 5pm that there was a power outage in the house, that was communicated by an Italian groundskeeper. Luckily, our sister in law speaks Italian and was able to manage the transfer to a nearby hotel. Note that the online booking manager for the house lives in California, and was not able to be contacted immediately. Once we were in contact with her (about one hour later), she gave an immediate Venmo refund and granted us a voucher for a future 3 night stay. We were sad that we could not stay at this apartment, but were pleased with how the company handled the refund & rebooked us at the Hotel Villa Medici, which supplied us with one of the better dinners of our stay. The power outage is likely a one-off situation, but we did get notice prior to our stay that the WiFi was down, so might be worth double checking on that situation prior to booking.
Ilene W.
Stayed 3 nights in Nov 2024