4/10 Poor
Tim C.
24 Oct 2024
Disliked: Cleanliness
Definitely not an immaculate and cozy property
It was definitely not a pleasant stay as we were hoping for, a very disappointing stay. To start, the required onboarding process was a surprise. It was a very time-consuming, tedious and frustrating process! I was not aware nor informed in advance of such lengthy and ridiculous process. I never have to go through such process in all my previous stays at Vrbo properties in the past. It was a total unnecessary process to make your guests to go through. Then we got hit with a $45.00 non-refundable damage waiver fee which was not part of Vrbo contract. I was totally shocked when told this waiver fee was required as part of the onboarding process! I plan to contact Vrbo direcly to get this amount refunded to me.
The house smells badly, smelling like it's been vacant for a long time. It was dirty from the floor to the countertops and kitchen island. In was not even close to an immaculate condition as described on Vrbo! There were multiple lights burned out throughout the house, or missing or not working. Front door safety chain was broken. Shower water temperature was reversed, hot instead of cold. There were tree sap all over the front all over the sidewalk and walkway that if you step on it, it sticks to your shoes and really hard to get rid of. Our son unknowingly stepped on it and just could not get it off his shoes. This was a major mess! Also poorly equipped. We stayed for 5 nights and were only provided with one bath towel per person!
Tim C.
Stayed 5 nights in Oct 2024