Tried to check in 40 mins early. The lady at the front desk didn’t check the system but stated they are full and to come back at 3pm. At 3:06pm I try to check in again. They said we need to wait another 10-15 minutes because housekeeping was on break so they couldn’t check the rooms to confirm which were ready for use.
So let me get this straight, during your hotel policy-stated checkin time, you have staff on break so you can’t confirm if rooms are available? How does that even make sense. Smh.
Over the 100’s of hotels I haven’t stayed at, in addition to the 5 years working for a hotel corporate office where I was directly involved in hotel operations coordination, have I ever not been allowed to check in early, let alone not have my room available at the stated check-in time. Terrible service.
When they finally said I could check in, which was about 20 minutes after checkin, they said they still needed time to clean the room. Per the front desk’s instruction, we went to get our stuff, but still waited another 10 minutes until we could enter the room. The room smelled heavily of cleaning agents that agitated my wife’s asthma and my schnoz in general.