8/10 Good
Kelley H.
6 Dec 2024
Beautiful home, missing amenities, plumbing issues
This home is in a great neighborhood, quiet and residential. Communication with the property management was good. They answered every text we sent them. This would have earned 5 stars except there were a few issues. Biggest problem was that the shower on first floor bedroom did not function. Water only dribbled out. When we contacted the property manager, they promised to send out a repair man. Gerardo never showed up. The guests in that room had to walk to the primary room to bathe. We noticed that there were no Kleenex in any of the bathrooms. The hand soap in some bathrooms was mostly water, not soap. We were instructed to use a specific black wash cloth to remove makeup. No hair dryers in most bathrooms. We did finally find one upstairs in a bathroom. The primary bathroom only had a diffuser accessory, without an actual hair dryer. We loved using the pool, but it had not been cleaned. The bottom was filled with leaves.When we arrived, the person who greeted us saw that and said, “well no one really uses the pool in November”. We had 5 kids who used it multiple times a day! The jacuzzi was heated, but we had to keep calling the property manager to turn the heat back on. Apparently it was timed to turn off every 4 hours. It took a little over an hour to heat up. We enjoyed a wonderful family vacation in San Antonio. But for the higher holiday rates we paid, we would expect not to have the issues listed above.
Kelley H.
Stayed 3 nights in Nov 2024