2/10 Terrible
Cynthia
Travelled with partner
6 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst properties we have stayed at. The staff are rude and unhelpful, from check-in, dining and even cleaning staff are very rude and do not care about general manners or hospitality in general. Having worked in the hospitality industry, I'm baffled. The rooms are so uncomfortable: you have no temperature control so the room is boiling at whatever temp the staff decide and you only have a small 2 inch gap all the top of the window to TRY to cool the room down at all and i get cold easily and it was way too hot for me to the point of feeling sick. Oh and that 2 inch gap in the window offers you a lovely surround sound of the road construction that starts at anywhere between 3-5AM, so you will be awake early.
There is no where to put your things in the bathroom or shower. Lighting was out in the room, i didn't bother to even ask after having other things repaired. The shower was missing a lip on the door so water got every where and we had to ask for them to fix it. Outlets in the bathroom didn't work, on top of the lighting so getting ready can be difficult. Breakfast wasn't the greatest, most of it is just not cooked well so just stick to the cold food they have. Cleaning staff did a poor job, so we requested no service after day 2. Issue after issue (I'm sure I'm forgetting a lot) the management did nothing to try to eleveate or even give a partial refund, they offered 2 free sodas which we declined.
Cynthia
Stayed 5 nights in Nov 2024