Furano Rokugo Forest Hotels

"Great location in town. Near many eateries and convenience stores. The house is big and spacious, quite well equipped but very basic. Sleeps 6 but with only 1 bathroom (but 2 toilets), 4 pax is more comfortable. The huge tv is a bonus. We parked right in front of the house so that’s very convenient. Certain parts of the house are dusty and there was a hair on the pillow! Communication with property management is BAD. There is barely any response to messages/emails using their “Contact Property” function. When I called their hotline in a desperate attempt to reach them, someone answered and spoke in English: “We don’t speak English. Please write message to us.” I told them I’ve been writing since weeks ago and no one responded and the guy repeated himself again. So I wrote them…and there was no response. This was on the day we were to check in and we were encountering some problems. Good thing we managed to resolve the issue ourselves in the end. "

"Really nice modern hotel with English speaking staff. Only drawback is has less facilities than other hotels in the area. Room and toilets are 10/10 though "

"It is set in a tranquil environment and the serenity calms and rejuvenates the mind. The breakfast set is the best breakfast we had in our 2 weeks stay in Hokkaido!"

"A good hotel with onsite onsen (separate public pool for male and female)as well as 3 private onsen. And they have free icecream and light supper. Service may not be tip top excellent but still good. It at the edge of the city so having a car is advisable. "

"Like the onsen."

"We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel "

"Very cozy and beautiful boutique hotel with great attentive staffs. Onsen is quite the standard. Room and general areas were very clean. A little far to walk to and from the parking area but it is only because we stayed during the snowy season. Otherwise, all perfect and will go back if i plan anything at furano again."

"Staff is very helpful and nice. Hotel is clean and room is spacious."

"Beautiful property with some luxurious rooms and great finishes. It’s really a condo, not a hotel, and I would recommend having a car if you visit. It can be very pricey."