Roatan Beach Hotel

"Wonderful stay at Infinity Bay! World class rooms, beach, and pools. Beautiful, safe, and clean. Initially the room we received was a downgrade from what we reserved. But the staff - namely Dannery - had it fixed within 24 hours, and even upgraded us to an unimaginably beautiful view of the Caribbean. Problems happen, it’s the response that counts. When traveling to a new and unknown destination, it’s nice to know you’ll be taken care of. And don’t skip breakfast. Fantastic. Then snorkeling right off the beach on the reef. Then a drink at the swim up bar. We’ve had worse weeks….(not sure we’ve had better.)"

"This was the absolute best place to stay!! The staff always went above and beyond for all our needs! We will definitely book this place every time we visit!! "

"Great hotel, great room, great staff. All around a very nice luxury hotel. Well done. "

"Definitely a step above for the area. You can tell they focus on service and above average food and amenities. I liked the location a lot and having the beach/bay right there as well as dive shop next door was very convenient. One thing that was frustrating was there were no hooks to be found in the room! Not even the bathroom. This makes finding places to hang towels and other items (especially w family of 4) frustrating. Also minimal to no storage and only one luggage rack. Had to live “out of suitcase” all week. For such an upscale property this is a notable and poorly managed portion of a guest’s stay. Regardless I would stay there again for all of the other reasons. Kudos to the entire team for their devotion and hospitality! "

"The staff was incredibly kind. I loved the property. We stayed in Villa 3. The villa really needs some updates. The toilet seat was stained which is kind of gross. I hope they update soon "

"This property is amazing wonderful. The staff is over the top friendly and accommodating, all with a smile. There had been a recent storm so there was some damage, no fault of staff or owners. We walked easily from the hotel to the beach and enjoyed the friendly beach vibe. HIGHLY recommend this property, it is not like a mega resort, much smaller and many times superior. The employees ( retesting intentionally) are wonderful, enhancing our stay. Everytime we asked for help they handled immediately, I never felt that I was creating an inconvenience. I also recommend communicating in advance by email with Jane. She KNOWS everything and is very helpful with more than just property details. "

"Located right in the middle of west end. Great location close to all. Staff helpful. Room clean and comfortable. Will stay here again "

"We had a absolutely wonderful time here and all the staff were amazing. I truly felt as if we were family as they treated us like that. Everyone was very helpful throughout our stay. It was a great end of our 2 week trip. I highly recommend Puerta Azul and look forward to our return."

"Love the layout, the food, the staff is amazing."