We had trouble with basic things like getting the sofa bed set up, a blanket, clean towels, and trash removal. We provided our own maid service. We were told several times that they were busy with sports teams. Not our problem. Bedside light not working, drapes torn. Shabby. Luke was one bright spot. My recommendation...stay are the Drury if you need a place in west Richmond, VA
Nancy
於 2025 年 3 月住了 3 晚
8/10 不錯
Lindsey
2025 年 3 月 25 日
Lindsey
於 2025 年 3 月住了 2 晚
2/10 很差
Eric
2025 年 3 月 16 日
Eric
於 2025 年 3 月住了 3 晚
8/10 不錯
Melissa
家人同遊
2024 年 12 月 22 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Melissa
於 2024 年 11 月住了 2 晚
10/10 優異
Paul
商務旅客
2024 年 12 月 5 日
讚好:整潔度、職員與服務和住宿狀況
Easy check in
Paul
於 2024 年 12 月住了 1 晚
10/10 優異
真實旅客
2024 年 11 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
The location of the hotel was great, very close to shopping area. Check- in was quick. The hotel was quiet, clean, and the staff was very welcoming.
真實旅客
於 2024 年 11 月住了 1 晚
4/10 欠佳
shelley R
伴侶同遊, 商務旅客
2024 年 11 月 16 日
讚好:住宿狀況
不滿:職員與服務
We didnt know they dont sevice the room if only staying 2 days. Fireplace didnt work. Extremely cold water.no.hot water. However they did ask us to. Change rooms around 730pm the 2nd day. We declined due to the day we had that day. The breakfast was good and free parking. Would i stay again? No.
shelley R
於 2024 年 11 月住了 2 晚
10/10 優異
Nichola Victoria
親子同遊, 多人同遊
2024 年 11 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer services was very welcoming and friendly. It left a memorable impression on our stay.
Nichola Victoria
於 2024 年 8 月住了 7 晚
10/10 優異
Susan
2024 年 11 月 10 日
讚好:整潔度和職員與服務
Hot water was scarce.
Nice comfortable rooms breakfast was very good, usual set piece for this type of accommodation, however different items were available each day.
Only criticism was that there was hardly any hot water, both from the kitchenette sink and the bathroom sink. Luckily after having to run the shower for a good 5mins we eventually got some hot water.
Property was quite a distance from city centre, but this wasn’t a problem.
Susan
於 2024 年 11 月住了 2 晚
10/10 優異
Chance
2024 年 11 月 2 日
讚好:整潔度和設施服務
It was amazing
Chance
於 2024 年 10 月住了 2 晚
10/10 優異
Paul
商務旅客
2024 年 10 月 23 日
讚好:職員與服務和住宿狀況
Great location, check in was very easy and smooth
Paul
於 2024 年 10 月住了 1 晚
10/10 優異
Chiranjeevi
2024 年 10 月 17 日
Chiranjeevi
於 2024 年 9 月住了 2 晚
4/10 欠佳
Bryan
2024 年 10 月 3 日
Bryan
於 2024 年 9 月住了 1 晚
10/10 優異
Autumn
親子同遊
2024 年 10 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The family suite was perfect for my family's needs
Autumn
於 2024 年 9 月住了 6 晚
10/10 優異
Sherri
2024 年 9 月 24 日
讚好:整潔度、職員與服務和住宿狀況
The entire staff was helpful and friendly and great location.
Sherri
於 2024 年 9 月住了 2 晚
10/10 優異
Douglas
2024 年 9 月 23 日
讚好:設施服務
Douglas
於 2024 年 9 月住了 1 晚
10/10 優異
Eugenia
2024 年 9 月 22 日
讚好:整潔度、職員與服務和住宿狀況
Eugenia
於 2024 年 9 月住了 3 晚
10/10 優異
Richard
2024 年 9 月 16 日
Richard
於 2024 年 9 月住了 1 晚
10/10 優異
Shelley
2024 年 9 月 16 日
Spacious & comfortable room
All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.
Shelley
於 2024 年 9 月住了 1 晚
6/10 一般
Jolanda
2024 年 9 月 10 日
不滿:職員與服務、住宿狀況和客房舒適度
Jolanda
於 2024 年 9 月住了 4 晚
6/10 一般
Josef
家人同遊
2024 年 9 月 2 日
讚好:職員與服務
Josef
於 2024 年 8 月住了 3 晚
10/10 優異
Patricia
2024 年 8 月 26 日
讚好:整潔度、職員與服務和住宿狀況
Everything was great. the staff were amazing, very helpful and accomodating. The only thing I wish was there were rooms with 2 double/queen beds. that is really my only complaint, and that couldve been my fault in not requesting
Patricia
於 2024 年 8 月住了 1 晚
10/10 優異
Dre
2024 年 8 月 19 日
讚好:整潔度、職員與服務和住宿狀況
Dre
於 2024 年 8 月住了 2 晚
4/10 欠佳
Robin
家人同遊
2024 年 8 月 18 日
讚好:職員與服務
不滿:設施服務和住宿狀況
Guests beware!
The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working.
Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available.
The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone.
After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel.
I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility.
Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted.
Future guests beware of this property if you expect hot water, good water pressure, & a working phone.
This hotel has not been remodeled in at least 15 years.
Robin Sealey