Your reception person Elly was fabulous.
She turned my sour lemon stay into one of lemonade.
She was the only staff on duty when I checked in.
Once I got to my room, I had a sour odor coming from my refrigerator (the freezer)section .
I went back to the front desk and Elly immediately came down and cleaned out the freezer and with that I noticed that the air conditioner was not working she tried and told me, let’s give it 15 minutes maybe to recycle and in the meantime I will reach out to my manager.
In 15 minutes I called Elly back and told her that it was still not working.
Again she immediately came down and started checking things again and with her manager on the phone she was actually laying on the floor looking for a plug or a breaker to possibly reset it, that didn’t work but she was able to get me a table top fan from the laundry room, which was able to keep the air circulating in the room.
I am a retired tradesman and I understand things happen, but your employee went above and beyond to make it comfortable for me.
I do hope that your company recognizes the value of this employee.
Yours truly Ed Wiley
Edward
2025 年 3 月入住 1 晚
2/10 糟糕
Ra
与家人出行
2025 年 3 月 30 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
A horrible experience. The bathroom ceiling had mold
build up dusk . The shower had crack and mildew . Walls in the room has webs and spiders. Just overall horrible place stay .
Ra
2025 年 3 月入住 2 晚
6/10 一般
Deborah
2025 年 3 月 16 日
Deborah
2025 年 3 月入住 1 晚
10/10 超赞
Lois
2025 年 3 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel with friendly, professional staff.
Lois
2025 年 3 月入住 1 晚
6/10 一般
Roberta,geneseo
与家人出行
2025 年 2 月 22 日
满意:清洁度、员工和服务、服务设施
Good condition but having to pay for parking is ridiculous
Roberta
2025 年 1 月入住 1 晚
4/10 很差
Matthew
与家人出行, 商务旅客
2025 年 2 月 16 日
不满意:住宿条件和设施,服务设施
Toilet didn’t flush, shower curtain fell repeatedly, no shampoo, crack around door nearly 2 inches made the other guest’s noise carry not a good stay
Matthew
10/10 超赞
Joseph
与配偶出行
2025 年 2 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property and the star were 5-star. An amazing hotel for the price.
Joseph
2025 年 2 月入住 1 晚
10/10 超赞
P S
2025 年 2 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good service
P S
2025 年 2 月入住 1 晚
8/10 还可以
Keith
2025 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Location
Keith
2025 年 1 月入住 1 晚
10/10 超赞
Carolyn
2025 年 1 月 11 日
满意:服务设施
Not as good as other Hampton Inns
Carolyn
2025 年 1 月入住 5 晚
10/10 超赞
Paula
2025 年 1 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Christmas roadtrip
We stayed at this hotel on a road trip on Christmas Day, even though it's a complicated date to travel, everything went smoothly.
Staff was nice and courteous.
Paula
2024 年 12 月入住 1 晚
10/10 超赞
Brian
商务旅客
2025 年 1 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Friendly … clean … quiet
Brian
2025 年 1 月入住 1 晚
8/10 还可以
Roberta,geneseo
与配偶出行
2025 年 1 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, great breakfast
Roberta
2025 年 1 月入住 1 晚
6/10 一般
Charles
与家人出行
2024 年 12 月 31 日
不满意:客房舒适度,住宿条件和设施
HOTEL EXPERIENCE-NOT RECOMMENDED! (Employees OK)
Two bed room... beds were not comfortable. We had to ask for towels. We complained about horrible noise elevator 2x. Front said it was okay. The next morning myself and another guest were stuck in the elevator for short period before it started moving - we could not open the door until the elevator finally stopped at 1st floor. (Only 2 floors) The front desk then called for service. Red MESSAGE LIGHT on phone remained on our entire visit. New messages could not be returned because we could not determine there were new messages. For whatever reason the tub faust got stuck on hot when we first turned it on. Because chambermaids shut the tub drain the tub started to fill immediately. We immediately called for help. I was able to open the drain under hot water and managed to finally unstick faust before someone arrived. Overall, after over 25-30 years of traveling weekly and staying in hotels, this was one of my worst hotel experiences.
Charles
2024 年 12 月入住 4 晚
10/10 超赞
真实旅客
2024 年 12 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 12 月入住 1 晚
6/10 一般
Paul
2024 年 12 月 28 日
满意:清洁度
不满意:住宿条件和设施
Not managed for the future competition growing
Only one luggage trolley, really ? Was not available check in or check out. Sad….
Paul
2024 年 12 月入住 1 晚
10/10 超赞
suzanne
2024 年 12 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, the staff was very friendly and they messaged us to make sure everything was going well.
suzanne
2024 年 12 月入住 2 晚
4/10 很差
Khim
团体旅客
2024 年 12 月 27 日
不满意:住宿条件和设施
It was very basic and old.
Khim
2024 年 12 月入住 2 晚
8/10 还可以
Wi
2024 年 12 月 26 日
满意:员工和服务
Wi
2024 年 12 月入住 2 晚
10/10 超赞
Emerito
2024 年 12 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel for sleeping when traveling on I 95, very nice staff, and clean rooms.
Emerito
2024 年 12 月入住 1 晚
8/10 还可以
Stephanie
与家人出行
2024 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stephanie
2024 年 11 月入住 1 晚
8/10 还可以
Gord
2024 年 12 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Good quiet location:)!
Gord
2024 年 12 月入住 1 晚
8/10 还可以
William
2024 年 12 月 2 日
满意:清洁度、员工和服务、客房舒适度
Nice but aging facilities.
The staff was friendly. Mattress was very comfortable. The lady serving breakfast was excellent on both mornings. The motel is old and ready for renovations. We found mold in the bathroom.