The toilet didn’t flush properly, and there was a roach in the room. All they did was kill it—no apology, and the front desk didn’t seem surprised, making it feel like this is a known issue. We were offered a refund, but it was already midnight and there was a festival in town, so we had nowhere else to go. On top of that, the staff showed no empathy or concern about the disgusting conditions. Absolutely filthy and unacceptable.