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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Property entrance
4 bars/lounges, poolside bar

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Gym
  • Spa
  • Room service
The price is HK$2,755
HK$3,278 total
includes taxes & fees
3 Jan - 4 Jan 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Bathroom

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Puerto Mágico - 8 min walk - 0.7 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • Malecon - 5 min drive - 4.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Upscale all-inclusive hotel near Cruise Ship Terminal
A poolside bar, a rooftop terrace and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. Treat yourself to spa services, such as a body treatment, a body scrub or a facial. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
You'll also find perks such as:
  • 2 outdoor pools
  • Valet parking (surcharge), tour/ticket information and smoke-free property
  • Meeting rooms, concierge services and a front desk safe
  • A lift, a banquet hall and ATM/banking services
  • Guest reviews give top marks for the pool, helpful staff and location
Room features
All 192 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as furnished balconies and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and desks

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired Internet (MXN 190.00 per day)
  • Available in some public areas: WiFi (MXN 190.00 per day)

Parking and public transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 7 restaurants and 2 coffee shops
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Talvera

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Spa services

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

The Hacienda at Hilton Puerto Vallarta
The Hacienda at Krystal Altitude Vallarta
The Hacienda at Krystal Grand Puerto Vallarta Hotel
The Hacienda at Krystal Altitude Vallarta All Inclusive
The Hacienda at Krystal Grand Puerto Vallarta All Inclusive
The Hacienda at Krystal Grand Puerto Vallarta Puerto Vallarta
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 3 Jan 2025 start from HK$2,754.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hacienda at Krystal Grand Puerto Vallarta?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 15-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 318 out of 803 reviews" "
Rating 8 - Good. 224 out of 803 reviews" "
Rating 6 - Okay. 126 out of 803 reviews" "
Rating 4 - Poor. 72 out of 803 reviews" "
Rating 2 - Terrible. 63 out of 803 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gisheeno Ann

Stayed 3 nights in Dec 2024

10/10 Excellent

Christian

Stayed 4 nights in Nov 2024

4/10 Poor

Brandon

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I could write a whole essay but here are the big issues. One is the mosquitos are terrible at the hacienda side you couldn’t be out of the water without getting attacked The rooms were covered in mold You pay for a swim up pool completely shaded so it’s freezing because they don’t heat it so it’s honestly a massive waste of money The food was awful the only decent food was the lunch pavilion The breakfast was ok except the pancakes and French toast would be raw in the middle Most of our dinners were served extremely cold food just terrible lack of effort on the food side. The only thing saving this resort is the bartenders and servers
Stayed 5 nights in Nov 2024

8/10 Good

Neil Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, nice rooms and exemplary staff. Only concern in hard to get seating around pool if you are not up by 7 am
Stayed 13 nights in Nov 2024

6/10 Okay

Daniel Thomas

Liked: Cleanliness, amenities
Had a great time people and staff were frendly pools food and drinks was good
Stayed 7 nights in Nov 2024

4/10 Poor

Enrique, Costa Mesa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

2/10 Terrible

Philip George

Stayed 7 nights in Nov 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeannette Morton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a suite with a swim out area, and outdoor sitting area with lounge chairs, which we very much enjoyed. The Hacienda is adult only, which we very much enjoyed. The staff were very friendly and helpful.
Stayed 9 nights in Nov 2024

10/10 Excellent

Panita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staffs.foods can be improved
Stayed 3 nights in Nov 2024

8/10 Good

Barbara Jean

Liked: Property conditions & facilities
Check in was poor, long delay
Stayed 10 nights in Nov 2024

4/10 Poor

Erik

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dated and they dont offer much.
Stayed 2 nights in Nov 2024

4/10 Poor

Patrick

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived we thought this was going to be amazing by their initial interactions. Room was disgusting. AC didn’t work. The concierge tried to force into a presentation and when we didn’t show she wasn’t willing to help anymore. Things were promised and didn’t happen. I had better food in my college dorm room.
Stayed 4 nights in Nov 2024

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back.
Stayed 7 nights in Nov 2024

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, relaxing week that went by way too quickly. Our Junior Suite with pool was spacious, quiet and close to the adult pool, breakfast buffet and lunch buffet. Poolside service was attentive and also easy to go directly to swim up bar. A la carte restaurants ranged from underwhelming to great in the same (Steakhouse) restaurant. Some people knocked the food however my wife and I, overall found enough variety to be happy with the menu. We ate at the larger buffet nearer to the beach a couple of times. A couple of standouts for service. Elizabeth at the Conceirge was great at helping with activities, a la carte restaurants and knowledge of the facilities. The other is Emma who served us in both breakfast and lunch buffets. Emma was attentive, friendly and clearly loves what she does. Also went above and beyond by getting me bags of ice, so I could ice my knees poolside and helped us with our Spanish! Both these ladies were hard to say goodbye to and a reason to return. We will keep this property on our list to recommend and to rebook with.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ivette

Stayed 6 nights in Jul 2024

10/10 Excellent

Normen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.
Stayed 4 nights in Oct 2024

6/10 Okay

Curtis, Sherwood park

Travelled with family
More food options and easier to book restaurants.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rob James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Krystal Grand resort exceeded all of my expectations when I booked it and I am definitely interested in staying again in the future.The food options are great, the rooms are clean and you can get house keeping services daily plus they restock the mini fridge daily with plenty of water and soda and some beer. The staff are very friendly and helpful. The only real issue I had was that there is no laundry room to use and the resort charges very high fees to wash your clothes for you. Make sure to bring enough clothing for your trip or wash them somewhere else!
Stayed 6 nights in Oct 2024

6/10 Okay

Michele

Liked: Cleanliness
Stayed 4 nights in Oct 2024

8/10 Good

Shannon Lee

Travelled with family
Liked: Staff & service
Staff were great , can tell they are passionate about their jobs, food in buffet was not great , felt like dinner they just repurposed food. Mashed potatoes for lunch, then dinner mashed potatoes with spinach , next day same big cheese added in 😆. No Guacomole available anywhere at resort. Gym needs some TLC, many machines not working or broken
Stayed 8 nights in Oct 2024

2/10 Terrible

Gurpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Rami

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We had a mixed review for our stay. We were in the adults section, the pool was nice and clean. We did not know that the adults section is separate from the main hotel and hence no ocean view/breeze... To add to that there was construction going on blocking most of the ocean view on the main hotel section. We also had to switch 3 rooms because the first 2 had issues with the AC chiller and were very hot and humid. Most of the staff members were nice and helpful to their best abilities. We got a "I have too much work" response from one receptionist when we were asking about the room switch but we were also able to do a late checkout from a different receptionist which we really appreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacob P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and comfortable. The food is not very good.
Stayed 4 nights in Sep 2024

6/10 Okay

Gilbert

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed for a 3 day trip in Swim Up room , loved the room and cost, little noisy on last night . Food was edible but we preferred food out of the resort. Staff was very helpful and friendly.
Stayed 3 nights in Oct 2024