2/10 Terrible
Greg T.
30 Jun 2024
Disliked: Cleanliness
Princeville Kauai, Paradise at Puamana
On June 5th, we arrived at the rental property, only to find it in a condition far below our expectations. The house was unclean, with dead cockroaches and ants scattered throughout. The carpeted areas were filthy, doors were falling apart, and there were holes in doors and walls near the baseboards. Additionally, the upstairs toilet seat was broken, the bathtub upstairs lacked caulking, and there were safety concerns with the wiring in the dining room that posed a fire hazard. These conditions provided ample places for bugs and spiders to nest. Moreover, despite efforts to cool the home, the temperature remained uncomfortably warm, making it challenging for everyone to sleep or spend time indoors. We had to keep windows open and fans running constantly.
Each morning, my daughter woke up with new bites on her body, which were not present the day before. Consequently, we decided to check out of the condo on June 8th at around 7 pm. While we appreciate the refund of the cleaning fee, cleanliness was not our sole concern. The property's actual state did not align with the misleadingly attractive photos on the rental site. As my wife is someone familiar with preparing homes for the rental market through her work with interior designers, I understand the standards required. While some renovations seemed promising, many appeared unfinished or overlooked.
Throughout our stay, we repeatedly contacted Vacasa, speaking with different representatives who informed us that only a manage
Greg T.
Stayed 12 nights in Jun 2024