My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
於 2019 年 7 月住了 4 晚
10/10 優異
真實旅客
2014 年 9 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
10/10 優異
David
伴侶同遊
2025 年 3 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a great property and staff. My wife and I spend some time in that part of New Jersey and have stayed at other hotels. This place is so much better than the others. Will stay here again. Staff was great, rooms were perfect.
David
於 2025 年 3 月住了 1 晚
10/10 優異
LaTerra
2025 年 3 月 29 日
讚好:整潔度、職員與服務和住宿狀況
LaTerra
於 2025 年 3 月住了 1 晚
10/10 優異
Ivan
2025 年 3 月 26 日
讚好:整潔度、職員與服務和住宿狀況
Polite staff clean and beautiful rooms
Ivan
於 2025 年 3 月住了 1 晚
6/10 一般
Dana
2025 年 3 月 24 日
讚好:職員與服務
不滿:整潔度和住宿狀況
Dana
於 2025 年 3 月住了 1 晚
8/10 不錯
David R (Everett)
2025 年 3 月 21 日
讚好:整潔度、職員與服務和住宿狀況
Pros: Nice atmosphere, happy hour was a bonus, breakfast was decent.
Cons: Laminate floors in room made it echo-y.
David R
於 2025 年 3 月住了 2 晚
10/10 優異
Stephanie
2025 年 3 月 20 日
讚好:整潔度、職員與服務和住宿狀況
No complaints
Stephanie
10/10 優異
Medina
2025 年 3 月 15 日
Medina
於 2025 年 3 月住了 2 晚
10/10 優異
Daniela
伴侶同遊
2025 年 3 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
calm and great
Daniela
於 2025 年 3 月住了 2 晚
10/10 優異
Taylor
2025 年 3 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding
Taylor
於 2025 年 3 月住了 2 晚
2/10 很差
Jose
2025 年 2 月 19 日
不滿:職員與服務
Jose
於 2025 年 2 月住了 2 晚
10/10 優異
Sadish
2025 年 2 月 17 日
讚好:整潔度、職員與服務和住宿狀況
Sadish
於 2025 年 2 月住了 2 晚
10/10 優異
Mary A.
2025 年 2 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great for overnight stay.
Mary A.
於 2025 年 1 月住了 1 晚
6/10 一般
Dyana
2025 年 2 月 11 日
讚好:整潔度和職員與服務
Dyana
於 2025 年 2 月住了 1 晚
10/10 優異
Solomon
2025 年 1 月 31 日
讚好:整潔度和職員與服務
Solomon
於 2025 年 1 月住了 1 晚
10/10 優異
Kahasia
家人同遊, 伴侶同遊
2025 年 1 月 23 日
讚好:住宿狀況
I will definitely stay here again
Kahasia
於 2025 年 1 月住了 1 晚
10/10 優異
Kimberly
2025 年 1 月 6 日
Kimberly
於 2025 年 1 月住了 1 晚
4/10 欠佳
Richard
多人同遊
2025 年 1 月 6 日
讚好:整潔度
不滿:職員與服務和客房舒適度
Noisy room, many broken appliances
Room had a lot of problems. The remote wouldn't work and there was no way to even manually turn on the TV. The coffee maker did not work. We told the front desk this the first morning, but nothing was done. We went back to the front desk and Sean got us a new coffee maker and a new remote control. The first night I was awakened at 2 AM by children jumping on the floor above us. I told the night clerk, but nothing was done. This happened the second night, too, told the night clerk and nothing was done. I also discovered the room phone did not work