We chose this house because of location and the advertisement of 24/7 communication with turnkey rentals. From our experience we will not book another rental with them again.
First off, you will get a text the day before check in from someone with the access code. I had seen on previous reviews that there were some issues, which I expressed, and they promised me those would not be an issue.
It all started when we arrived to the house. Unfortunately, the original code was incorrect so I had to call the Texas line as well as text the helpline to get a new access code. The new code worked but the lock would not engage. Long story short after speaking with a manager while standing outside pregnant and having to use the rest room that corporate would reach out to the local contractors and they had an hour to call me back! Good thing the local guys tried to be as accommodating as possible. They were able to come fix the lock, which was broke, within an hour. Then they had to come fix the cable, which broke again during the stay so we did not have cable or internet (my husband needs Internet for work so he had to hot spot his phone). The first night the electricity went out twice. You can not put the AC below 74 or the compressors will freeze since they have 2 very small and older AC units to cool the entire house. The main AC control is NOT where the instruction list is, it’s actually in the main bedroom. So don’t be fooled like we were and wonder why the house was still at 78 at 10pm. Don’t try to open the garage door because the connection is terrible and sometimes doesn’t want to close or open. Lawn people came in the middle of the afternoon while we were in the pool (they do a lazy job). If you have elderly people stay with you (which we did) I would rethink the house because the bathroom countertops and seats were very low lying. Blinds need to be replaced; they just randomly fall off. There are no TVs in the bedroom. Pool drain is not screwed to the bottom of the pool so be careful if you have small children. Overall, the house would be great if they would put the money to fix the problems. From what we experienced I feel like they continue to put a bandaid on something that needs to be replaced.
Side note, from our experience the main line customer service is extremely poor. The local contractors were nice but we didn’t want to continue to call them and ruin or vacation time on the phone and waiting for them to arrive.