2/10 Terrible
Rick K.
11 Mar 2024
Disliked: Cleanliness
February 2024
The house did not live up to the photos in the rental advertisement.
The house was not clean when we arrived, we cleaned using magic erasers (we purchased) the patio door and other door edges. The drawers had hair and crumbs in them, dog hair from previous occupants was present everywhere, furniture fabric is stained (arms of the couches). Master closet was filled with stuff "an extra TV, dresser and owners' clothes storage, etc.", leaving no room for our things to be hung up in closet. We spent the first 2 days cleaning - this was not a good start to our vacation. The keyless entry did not work properly even after a team member came and replaced the batteries. The team member that came to replace the batteries in the lock was rude and when we explained that the vacuum cleaner was terrible and didn't work, she said yah, she knows it is terrible and did nothing about it. Several days later I texted VRBO / Vacasa about the vacuum cleaner not working and 2 days later received a response that "the vacuum cleaner is not one of the listed amenities in the rental agreement.............."
The swimming pool cover was only covering about half of the pool (the other half was removed because of damage from a previous renter) and it was literally falling apart because of age. Lighting panels were removed in the kitchen and some of those lights would work on and off. Bathroom fan doesn't work in master bathroom. The ceiling fans blades are filthy. Kitchen garbage can lid was brok
Rick K.
Stayed 28 nights in Feb 2024