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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

6 outdoor pools, pool umbrellas, pool loungers
Premium bedding, down duvets, free minibar, in-room safe
Beach/ocean view
Reception
Premium bedding, down duvets, free minibar, in-room safe
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The price is HK$2,685
HK$2,685 total
includes taxes & fees
10 Feb - 11 Feb

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout curtains
  • 1089 sq ft
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout curtains
  • 1096 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout curtains
  • 5205 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout curtains
  • 3437 sq ft
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout curtains
  • 994 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout curtains
  • 1096 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Pool
Hot tub
Breakfast included
All-inclusive
7.0 out of 10, Good, (1349)
The price is HK$2,685
HK$2,685 total
includes taxes & fees
28 Jan - 29 Jan
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
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About the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712

What's nearby

  • Moon Palace Golf Club - 15 min drive
  • Petempich Bay - 17 min drive
  • Ventura Park Cancun - 20 min drive
  • Puerto Morelos Beach - 22 min drive
  • Puerto Morelos Town Square - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort provides free full breakfast, free water park access and 3 swim-up bars. This property is a great place to bask in the sun with a white sand beach, 4 beach bars and sunloungers. Treat yourself to a body treatment, reflexology or a hot stone massage at the on-site spa. Be sure to enjoy a meal at any of the 12 on-site restaurants, which feature Asian cuisine and more. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball and beach yoga. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 3 poolside bars and a terrace.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide and 3 swim-up bars
  • Tennis courts, beach umbrellas and tour/ticket information
  • Coffee/tea in reception, a porter/bellboy and multilingual staff
  • Ping pong, concierge services and a lift
  • Guest reviews give top marks for the family-friendly amenities, beach locale and pool
Room features
All 1005 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • Plasma TVs with premium channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:30 AM
  • 12 restaurants and 2 coffee shops
  • 3 swim-up bars, 4 beach bars, 3 poolside bars and 10 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria
  • Taj

Things to do

  • 6 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 8

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • MP3 dock
  • Plasma TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on 10 Feb 2025 start from HK$2,685.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This property doesn't offer parking.

What time is check-in at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Checkout is at noon.

Are there all-inclusive benefits at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive. Activities include surfing/body boarding, tennis, volleyball and more.

Where is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort located?

This Puerto Morelos property is on the beach, 6.6 mi (10.6 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 590 out of 1223 reviews" "
Rating 8 - Good. 291 out of 1223 reviews" "
Rating 6 - Okay. 152 out of 1223 reviews" "
Rating 4 - Poor. 82 out of 1223 reviews" "
Rating 2 - Terrible. 108 out of 1223 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sherel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Dustin

Liked: Cleanliness
Stayed 7 nights in Jan 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was ok. Buffet was the best choice. Krystel was amazing. Jonathan, Diego, Fabian, Orlando, Sandy, Israel, Alejandra and Carlos were great.
Stayed 6 nights in Jan 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 4 nights in Nov 2024

4/10 Poor

Eileen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is not a 5 star. Maybe a 4 star if that. Food was mediocre, rooms smelled of mold, our room had a leak in the ceiling, our washroom door didn’t close. We had diamond service. Our butlers were great and got us into the specialty restaurants. The Indian restaurant I would have to say was the best. Water park looked like fun but we didn’t use it. Check in was so disorganized. Waited 4 hours for our room. Entertainment was good but seen better at other Royalton resorts. This was our 4th Royalton and the worst.
Stayed 5 nights in Dec 2024

8/10 Good

Alexis Kay

Liked: Property conditions & facilities
Had a great time. Lots of dining options - I’d give food 7/10 which I think is great for an all inclusive. Several pools (even outside of diamond club) and didn’t have too much trouble getting chairs each day. Loved the beach!! Staff was friendly and very accommodating. Will go back.
Stayed 5 nights in Nov 2024

2/10 Terrible

Dorothy

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Tera Hamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking with Royalton Splash through Expedia is key! Expedia has their own separate check-in (didn’t have to wait in the long line with everyone else). We had a separate bracelet that said Expedia so it gave us extra benefits similar to Diamond club without paying for Diamond club. We booked jacuzzi on terrace, which gave us our own butler (we had Lu who is awesome and goes above and beyond to help you at all times!) who made our reservations for us. I told her what time we usually eat dinner, she asked where we want to go, and boom reservation was made! She also contacted me before our trip and asked if I wanted her help with anything-she gave me the number for a safe and cheaper airport transfer than what I found online. The resort has people cleaning all day-so the bathrooms and sidewalks are spotless! Very clean resort! Events/shows every night (catered for kids-but not sure if that was because we were there on Christmas) My kids are 16 and 18 so they were a little old for the Christmas events, but there is bowling, trampoline park, and arcade for the older kids. My kids sat in our hot tub and watched the shows from our balcony 😊 During the day, there are pool events like water aerobics, fun races, water polo, etc. They have a wonderful gym with machines, yoga classes daily, other fitness classes daily like HIIT, Bootcamp, etc. They also have a spot for CrossFit. This is a great place I highly recommend! Booking through Expedia is the best way to go too!
Stayed 4 nights in Dec 2024

10/10 Excellent

Gezime

Travelled with family and small children
Royalton is very lucky to have Krystal from Expedia working there. She is excellent..
Stayed 7 nights in Jan 2025

10/10 Excellent

Emily M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 4 nights in Dec 2024

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
It was my birthday and I had the best time of my life
Stayed 5 nights in Jan 2025

6/10 Okay

RAMIN, LavaL

Liked: Property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Yanet, Brighton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel very family friendly and great service
Stayed 4 nights in Jan 2025

10/10 Excellent

Serhiy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very nice and the staff was friendly especially Krystal /Expedia desk/ and Abner / Italian restaurant/
Stayed 6 nights in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly a great experience here, super friendly staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely centralized resort layout..where the restaurants, beaches, pools and kids activities were easy to access and very enjoyable! Food options were excellent..particularly the steakhouse and Japanese habachi! Concierge guest service from Luz Adriana was amazing!! Luz went above and beyond to make my mother's birthday celebration memorable and very special! We would love to return to Royalton Splash for future special events! Thank you!
Stayed 3 nights in Dec 2024

6/10 Okay

Israel

Travelled with family
Liked: Cleanliness, property conditions & facilities
You have to pay for many things, since you have to pay taxes it is assumed that you have already paid for everything, and if you go to eat at a restaurant they come to sell you something that is not included and things like that.
Stayed 8 nights in Jan 2025

6/10 Okay

Ravinder, Fresno

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean resort. Check-in service was terrible, long wait and rooms were not given as booked. Took way too long to sort the room matter. Spoke with few other clubs people and they had the same experience.
Stayed 5 nights in Jan 2025

10/10 Excellent

Yakssel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Royalton Splash Cancun, and I can confidently say that it exceeded all my expectations. The hotel itself is beautifully maintained, with spacious, clean, and well-appointed rooms that provided all the comforts I could ask for. The housekeeping team also deserves a special mention for their impeccable service – the room was always spotless. But what truly stood out, however, was the exceptional customer service. The staff went above and beyond to ensure my stay was enjoyable. Whether it was offering personalized recommendations or promptly addressing any requests, their dedication to guest satisfaction was evident at every turn. It’s rare to experience this level of care and attentiveness, and I truly felt like a valued guest throughout my stay. Every single staff member at the hotel was very attentive and helpful all the time. Special mention and thank you to Ricardo and Alan (concierge from Prime office), Serge (butler from diamond club), Gerard (from guest service). My sincere apologies for the names I am missing in this review since every staff member contributed to make our vacation one of the best we have had so far. I highly recommend this hotel for anyone seeking top-notch service, a comfortable stay, and an unforgettable experience. I will definitely be returning for future visits!
Stayed 5 nights in Jan 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is by the sea, surrounded by jungle and it is so peaceful. However in the hotel you have great and big pools, access to the beach, all sorts of restaurants, even life shows and a water park. You don’t have to leave at all, but if you do like to explore they assist you with excursions of all kinds with transportation and amenities, it’s truly a beautiful experience and so family friendly, we love it and would go back tomorrow if we could
Stayed 5 nights in Jan 2025

8/10 Good

Donald

Stayed 7 nights in Jan 2025

10/10 Excellent

Arbenite Gashi

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was new, very clean. The food was very good. Staff amazing, especially Krystel the lady from Expedia she was amazing very helpful and very nice lady.
Stayed 7 nights in Jan 2025

6/10 Okay

Ayman

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
resort was good food is very bad
Stayed 5 nights in Jan 2025

4/10 Poor

Enrique Tinoco

Disliked: Cleanliness, staff & service
The buffet Staff employees, need more communications training. Employees seem to be angry and frustrated when it comes to be asked for food items, two of the four I was there I was ignored and was not even serve water, I had to stand up and pick up a fork and for myself. Also when asking for a hamburger or tostadas at the blue food trucks, employees refuse to give food saying that there is not enough for the rest of the line. I asked for fries and hamburger and was told that they do not have any, the employees have an attitude and do not want to cooperate, this same attitude happed for the rest of my staying at the Royalton. I also had to call for room service every day constantly, because it will not be done even with the sing outside the door.
Stayed 5 nights in Jan 2025