Krystel was truly exceptional! From the moment we met her at the Expedia desk, she went above and beyond to make our trip unforgettable. She seamlessly handled all of our dinner reservations and even secured a poolside cabana for us—her attention to detail and hospitality made all the difference. Honestly, we wouldn’t consider returning without having her as our representative.
As for the resort, it was overall a nice experience. The room matched the photos exactly, which was a pleasant surprise. The food was average—typical of what you’d expect from an all-inclusive. Resort events were enjoyable and definitely kid-friendly, which was a big plus. While the resort staff were generally okay, we did feel they could have been a bit more welcoming. Still, Krystel’s incredible service really elevated the entire stay.