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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools
5 restaurants, breakfast served
3 outdoor pools
4 bars/lounges, poolside bar
Kayaking

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
The price is HK$2,143
HK$2,143 total
includes taxes & fees
15 Jan - 16 Jan

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Day bed
Ceiling fan
Hairdryer
  • 688 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Day bed
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

What's nearby

  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Upscale family-friendly property near El Camaleón Mayakoba Golf Course
Located close to Gran Coyote Golf and Maroma Beach, BlueBay Grand Esmeralda All Inclusive provides a free breakfast buffet, a poolside bar and a corner/local shop. With a white sand beach, sunloungers and sailing, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or hot tub, and indulge in a body wrap, a deep-tissue massage or reflexology. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include windsurfing, volleyball and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool
  • Free self-parking
  • 2 outdoor tennis courts, a billiards/pool table and motorised watercraft on-site
  • Concierge services, wedding services and 3 meeting rooms
  • Guest reviews say great things about the dining options and helpful staff
Room features
All 979 rooms feature comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Balconies or patios, ceiling fans and daily housekeeping

All-inclusive details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness centre
  • Kayaking
  • Motorised watercraft
  • Sailing
  • Sauna
  • Shopping
  • Spa services
  • A hot tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda All Inclusive
Blue Bay Grand Esmeralda Playa del Carmen
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Esmeralda Inclusive incl
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of 3 Jan 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on 15 Jan 2025 start from HK$2,142.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is BlueBay Grand Esmeralda All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at BlueBay Grand Esmeralda All Inclusive?

Self-parking is free at this property.

What time is check-in at BlueBay Grand Esmeralda All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at BlueBay Grand Esmeralda All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at BlueBay Grand Esmeralda All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is BlueBay Grand Esmeralda All Inclusive located?

This Riviera Maya property is on the beach, 1.9 mi (3.1 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Gran Coyote Golf and Maroma Beach. Quinta Avenida and Mamitas Beach are also within 9 mi (15 km).

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 259 out of 1077 reviews" "
Rating 8 - Good. 229 out of 1077 reviews" "
Rating 6 - Okay. 229 out of 1077 reviews" "
Rating 4 - Poor. 162 out of 1077 reviews" "
Rating 2 - Terrible. 198 out of 1077 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The outside landscaping and hotel staff friendliness was exceptional. However, the rooms and buildings are outdated & need remodeling, there were cracks in sinks and we had mold in one of our rooms. The phones weren't working (we had to use our cell phones to call front desk) in none of our rooms. The room keys stopped working for one of our rooms, we got locked out and had to.wait for maintenance to fix the lock.
Stayed 5 nights in Dec 2024

6/10 Okay

James

Travelled with partner
Overall our stay was good. The food was okay, the grounds were nice (but the lobby and some of the main building areas need to be updated and have better lighting added), and the ease of booking specialty restaurants was nice, but not having hot water in your room all week and lack of organization in the lobby for check in and questions was frustrating. If I was looking for a get away to somewhere warm again and the price was right I would stay here again.
Stayed 7 nights in Dec 2024

4/10 Poor

Wendy Charlene

Travelled with family
Disliked: Amenities, property conditions & facilities
It was a mediocre property, definitely needs updates or a rebuild soon. We did enjoy our time at the beach. Had to wake up to get beach chairs by 6:30 so thankfully I’m an early riser! Staff were kind and helpful.
Stayed 6 nights in Dec 2024

4/10 Poor

Traciann

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First, I would like to say that the staff was incredibly gracious, helpful and hardworking. We REALLY liked the staff! They put on a wonderful New Year’s Eve dinner and event. Muchos Gracias to the staff!!!! What was frustrating was that we never had hot water (multiple phone calls, trips to the front desk), it took 2 days before we could get towel cards so we couldn’t get beach towels(they didn’t have enough cards. But plenty of towels! ). People were able to save chairs at 5 AM at the beach for the entire day. We could never get chairs at the beach. There were multiple small inconveniences that we were willing to overlook, it was the holidays, we understand but not having hot water and towels was not ok. When we called room service, the phone was answered 2 out of 9 times, over the course of 6 days. I will be requesting a partial refund as this was supposed to be a special vacation for us too. We requested a different room and was told it was not possible.
Stayed 6 nights in Dec 2024

8/10 Good

Koni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of walking between beach & rooms. The golf cart shuttles were nice but not super convenient. Resort should invest in more pool chairs, if you didn’t reserve chairs at 7am, you had to sit on the concrete. Restaurant options were acceptable, the ala carte restaurants were the best!
Stayed 6 nights in Dec 2024

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities
We could tell they were still recovering from the hurricane but everything was clean. Staff was friendly and campus was nice and lots of foliage. Loved the wild life too
Stayed 5 nights in Dec 2024

6/10 Okay

Evandro Jose

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
1. Front desk stafd doesn't speak English. 2. Missing chairs in the pool, a lot of guests reserve chairs with towels because of the small amounts available. 3. Reservation for dinner was very easy as special restaurant are small. 4. Just 2 bars on the pool are with just 1 or 2 bartender, causing 20min wait for a drink. 5. In case of rain they don't have enough shuttle to move guests to the restaurants. 6. Elevator on the apartment building barely works. On my case were broken 4 days on my 7 days stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Alam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible check in experience the rooms were dirty.
Stayed 6 nights in Dec 2024

8/10 Good

Landy, Parksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 18 days over Xmas at the Blue Bay. Our room (3rd Floor) was spacious with an Ocean view. Housekeeping staff were excellant. With 5 ala carte Restaurants our favorites were the Italian and Mexican. Even the buffets were really good with lots of choices for you. Huge pool area could use more chairs as you need get up at 7 and grab some. 2 Bars, one with swings which is the Social one for meeting people. Unfortunately the ocean in that area is full of Sargasso which made it a bit dirty to swim in. Hotel was trying to keep it as clean as they could, but wasnt crystal clear blue as Im used to. Place could use some updating as its getting on 20 yrs old now. All in all though it was a nice relaxing Vacay and quite enjoyable.
Stayed 17 nights in Dec 2024

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in our room was wrong and they weren’t willing to make it right. It’s hard to get into the restaurants because you have to make reservations days ahead. The food at the buffet is under cooked. There were two bars and the no adult pool like advertised. Very limited pool loungers so you have to be up at 7am to get one. The excursions are terribly expensive if booked through the hotel and not to mention they are under construction throughout the hotel. The whole experience was sub par and not worth the money we paid.
Stayed 7 nights in Dec 2024

8/10 Good

Delilah

Liked: Cleanliness, staff & service
Elevator wasn't working
Stayed 6 nights in Dec 2024

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was NO hot water in the shower. In hot Mexico and no shower for a week. I will not return to BlueBay
Stayed 7 nights in Dec 2024

2/10 Terrible

Miroslav

Disliked: Staff & service, property conditions & facilities
They have only 20 beach chairs and 7 beach umbrellas for the whole resort . Lazy staff snd dirty rooms
Stayed 5 nights in Dec 2024

8/10 Good

Kelly

Stayed 6 nights in Nov 2024

6/10 Okay

Denis Allan

Travelled with partner
Liked: Staff & service
Booked a deluxe garden view room, all we aw was a bit of grass and trees. Not my idea of a garden. Was supposed to be bathrobes in the room, there weren't any. Called for an 11:30 pickup for us and our luggage, on day of checkout, to take us to the lobby. It never showed up. Had to walk to the lobby. Wouldn't recommend this resort, sorry.
Stayed 6 nights in Dec 2024

4/10 Poor

Stephenie Bryenna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bad wifi, power went out entire resort for hours, extremely loud all hours of night, phone connection bad, sewage smell all over, not much hot water, booked a la carte when said they accommodated vegan to be turned away all dressed up with nothing. Charged for guacamole and meals were same every time every day. VERY UNIMPRESSED.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

4/10 Poor

Sergey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Nov 2024

2/10 Terrible

tahsin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed and Frustrated – A Stay to Forget... I recently stayed at the Blue Bay Grand Esmeralda, and my experience was far from what I expected, especially considering the significant amount of money I spent. Towel Policy Concerns One of the most frustrating issues was their pool towel policy. Guests are charged $30 for a lost towel, and this policy feels more like a money-making scheme than a genuine security measure. Despite being cautious, I was treated with zero empathy by the concierge staff, particularly Edgar. This practice felt exploitative, and I suspect the staff may be complicit in "losing" towels to enforce charges. Deteriorating Facilities The property is in desperate need of attention. Buildings are run-down, elevators don’t work, and some areas have an unbearable stench reminiscent of a septic tank. Restaurant Management Issues A particularly unpleasant incident occurred at the Mexican restaurant, where the manager, Enrique, enforced a baffling and inconsistent dress code. Guests wearing t-shirts, shorts, and strapped sandals were allowed, but I was turned away for single-strap sandals. This not only ruined our evening but felt inconsistently applied, as others with similar attire were allowed entry. Final Thoughts Overall, my stay at Blue Bay Grand Esmeralda was disappointing. Its poor policies, declining facilities, and lack of guest care make it impossible for me to recommend. I hope the hotel addresses these issues.
Stayed 5 nights in Nov 2024

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was horrible, the property was huge and the shuttle service was horrible the property was old and dirty huge cockroaches , food was bad never go here!
Stayed 4 nights in Dec 2024

4/10 Poor

Georgina, chino

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated, public restroom non functional always only one working at the most busies times. Always same food and no snacks by the beach pool Area
Stayed 2 nights in Nov 2024

10/10 Excellent

Dima

Liked: Cleanliness, staff & service
Stayed 11 nights in Nov 2024

6/10 Okay

Darlene

Liked: Staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Alexei

Stayed 4 nights in Nov 2024

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Grounds are well maintained. Staff are friendly and helpful. Some rooms are musty smelling and mouldy. Sliding doors would not lock properly. Buildings and rooms need updating. Food was ok, not great. Most food items were luke warm at best. Pool was fine. Resort needs more deck chairs around pool.
Stayed 7 nights in Nov 2024