This is an excellent resort; good facilities. It is a huge property with lots of walking or shuttle riding. It is too far from Playa del Carmen to walk, and bus is a bit difficult; $30 U.S. by cab. Food is very good, sometimes some is not hot enough. As others noted, not enough pool chairs (like most resorts). The staff is great; the shows were too late for us.
Allan
2025 年 3 月入住 12 晚
8/10 还可以
Robert
与配偶出行
2025 年 3 月 26 日
满意:员工和服务,清洁度
This resort is nice and our experience was fine. The staff was wonderful!
Robert
2025 年 3 月入住 3 晚
10/10 超赞
Diego Ahmed
与配偶出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Falta actualizar la decoracion
Diego Ahmed
2025 年 3 月入住 4 晚
8/10 还可以
Leanne
2025 年 3 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Leanne
2025 年 3 月入住 7 晚
6/10 一般
Marie-Adeleine
2025 年 3 月 12 日
满意:员工和服务,清洁度
Marie-Adeleine
2025 年 2 月入住 6 晚
10/10 超赞
Dalila
与家人出行
2025 年 3 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service and beautiful beaches
Dalila
2025 年 3 月入住 4 晚
6/10 一般
JULIO
与配偶出行
2025 年 3 月 11 日
不满意:员工和服务、服务设施、住宿条件和设施
No hay mucha variedad de comida , la regadera no salia agua pero de ai en mas todo estava pasable
JULIO
2025 年 3 月入住 3 晚
6/10 一般
Andrea
与家人及幼儿出行
2025 年 3 月 10 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
My husband & I stayed here back in 2011 as a couple without kids. We were in a building that was renovated, clean and noise free. Nothing to complain about, we had a great time. We decided to go back for spring break with our two young children & two other families as a group vacation. We were placed in building 5. Our room was run down, the mirroir in the bathroom had moisture stains all over it. The bathroom fixtures were tired and the water pressure was poor in the shower. We were unable to open the sliding door to the patio without being two adults as the doors track is finished and wouldn’t slide. The room wasn’t well insulated which resulted in hearing our upstairs neighbors and anyone that walked past our room with clarity/high volume. The food, as a vegetarian, was very limited. There should be easy options and unless I wanted to eat cream soup and pasta all week, I was out of luck. People stole towels from others while being on the beach or in the pool resulting in a $30 US charge. They need to get a better system. There was limited shade areas around the pools and on the beach and simply not enough beach chairs for the volume of patrons. The highly rated experience was the kids club and spa. The staff was very engaged and the kids loved the variety of activities presented. The spa treatments were fantastic and the staff was great. I would suggest that the spa staff arrange for transport to/from the rooms where the treatments are being given rather than make us walk
Andrea
2025 年 2 月入住 6 晚
8/10 还可以
Denisse
2025 年 3 月 7 日
满意:住宿条件和设施,员工和服务
Las instalaciones de los cuartos ya son un poco viejas.
Pero todo súper bien fuera de eso.
Denisse
2025 年 3 月入住 2 晚
10/10 超赞
Nicholas
2025 年 3 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was super awesome! There was really anything to do near the property that was close.
Nicholas
2025 年 2 月入住 7 晚
2/10 糟糕
Larisa
与家人出行
2025 年 3 月 1 日
不满意:清洁度、员工和服务、住宿条件和设施
It was more than terrible, my vacation was ruined, left home in the second day, lost more than 2K
Larisa
2025 年 2 月入住 6 晚
10/10 超赞
Alana
2025 年 2 月 28 日
满意:员工和服务,清洁度
Love our stay
Alana
2025 年 2 月入住 4 晚
10/10 超赞
Sheila
与家人出行
2025 年 2 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful grounds, lots of gardens and wildlife! Room was clean and comfortable, and food options were plentiful. Staff were the best I've ever encountered...made the stay extra special. We are now exploring other Blue
Bay resorts around the world to visit next!
Sheila
2025 年 2 月入住 5 晚
8/10 还可以
Shawn Clifford
与配偶出行
2025 年 2 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a very large resort. Lots of walking if you don’t want to wait for the shuttles. Food is really good at the buffet Ala carts and snack bars. The downside is there are not enough pool and beach chairs. People get up at 6 am to get chairs for others that show up around 9. The bars are great, but be prepared for strong drinks. Overall we still enjoyed our stay, the room was great, lots of hot water and friendly cleaning staff.
Shawn Clifford
2025 年 1 月入住 10 晚
10/10 超赞
Ruben
2025 年 2 月 26 日
Ruben
2025 年 2 月入住 3 晚
4/10 很差
Cameron
与配偶出行
2025 年 2 月 25 日
不满意:清洁度、服务设施、住宿条件和设施
I wouldn't recommend staying at Bluebay Grand Esmeralda.
Room was dank and you could see where they painted over old mold spots.
The room had a spot to put your card so electricity would stay on. So when you left the room everything, including fridge and ac, would turn off. So you'd come back at the end of the day to warm water/pop/beer and a reset clock.
The front desk ALWAYS had a line. There was usually only 1 or 2 people working and going through a small 5 person line took over 45mins. Most people, like us, were there to get their cards working again.
They have a shuttle that can take you into Playa Del Carmen, if there are too many people for the shuttle. They send you in a cab. We were forgotten about and were told we needed to pay again to get back to the resort.
The beach area was tiny and never had enough chairs for people wishing to use it.
The food is the most basic you'd ever had: "crunchy garlic potatoes" are just fries.
They allow you to book "reservations" on their app. But be prepared to share a seat with another couple or wait 30mins till they have room.
They have golf karts that can speed up the 800m walk from the main area to the pool. Where do they stop? No idea. How often do they stop? No idea.
There were some great staff that really helped out and did a great job.
But yeah, choose another location.
Cameron
2025 年 1 月入住 14 晚
4/10 很差
Aurelie
与家人出行
2025 年 2 月 24 日
满意:员工和服务
Building 5 needs renovation, our room smelled strongly of damp. No wifi in the room. Always the same thing at the buffets. Little entertainment.
Aurelie
2025 年 2 月入住 7 晚
8/10 还可以
Natallia
与配偶出行
2025 年 2 月 23 日
满意:清洁度、员工和服务、服务设施
We like it overall, food was excellent, I was able to book all restaurants reservations through their app, entertainment was good as well, but still probably won’t return to this resort again and will explain why. First of all, is the ocean - water is full of weeds - it’s not possible to swim in it and for us it’s just must as we don’t care about pool at all (although pools seems like are good)…you can walk maybe 10 min to the lagoon which is very nice. Secondly, situation with the beach lounges is absolutely ridiculous - there are a very few of them…once I checked them out at 7a.m. - believe or not, but none were available…on my vacation I am not to set up an alarm for 5-6 a.m. to “book” a lounge for myself! Next door resort has all kind of lounges/benches/gazebos and a lot of them but we can’t use them of course - so, bring inflatables with you!!!
Natallia
2025 年 2 月入住 10 晚
6/10 一般
Jason
2025 年 2 月 22 日
Jason
2025 年 2 月入住 5 晚
8/10 还可以
Diane Leonore
2025 年 2 月 22 日
满意:员工和服务,清洁度
Diane Leonore
2025 年 2 月入住 5 晚
10/10 超赞
Brooklyn
2025 年 2 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
The staff was the best part of the stay!
Brooklyn
2025 年 2 月入住 7 晚
10/10 超赞
Stephanie
与配偶出行, 团体旅客
2025 年 2 月 20 日
Beautiful hotel and wonderful staff. The food in the buffet was great quality. Rooms are a little dated but very comfortable and clean
Stephanie
2025 年 2 月入住 10 晚
6/10 一般
Grace
与家人出行, 团体旅客
2025 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff, service, food and drinks were excellent as were the grounds. The rooms were fine and mostly clean, but some items could be updated (hard to get in tub/shower convert to shower/mirror/patio door latches/handles). Except for one night of our 7, the entertainment was fantastic. One suggestion is to work on the sound system as the music was far to loud and we were basically not able to understand a word that was said.
There were not nearly enough lounge chairs by the pool/beach. Most chairs were "saved" by 7 am and if you didn't stay with them, security would remove the towels and personal belongings. To guarantee a chair you needed to be at them by 6 am....far too early for a vacation. There was plenty of space around the pool and beach to add many, many chairs. The sea water and beach was very dirty with silt and I don't know what else and cloudy/murky and not pleasant to swim in. Had we payed attention to other reviews about the chairs and sea water, we may not have chosen this resort to visit even given the excellent other aspects of the resort.