Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Peter
於 2023 年 7 月住了 2 晚
2/10 很差
真實旅客
2023 年 3 月 30 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
시설도 오래되었고 청소도 불결하고 와이파이도 계속 끊기고 안되고 최악이었습니다.
真實旅客
於 2023 年 3 月住了 2 晚
4/10 欠佳
Serena
家人同遊
2022 年 7 月 2 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Serena
於 2022 年 6 月住了 1 晚
4/10 欠佳
George
2022 年 2 月 1 日
George
於 2022 年 1 月住了 5 晚
2/10 很差
Vincent
2020 年 4 月 3 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst Hotel EVER!
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay.
The main issues were as follows:
- Rooms are absolutely filthy (please see photos that speak for themselves!)
- The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers.
- Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude!
- Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms.
Overall, a very disappointing stay.
Vincent
於 2020 年 3 月住了 8 晚
10/10 優異
真實旅客
2020 年 4 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent. Nice place. Recommend highly. Will visit again
真實旅客
於 2020 年 3 月住了 24 晚
8/10 不錯
真實旅客
2020 年 3 月 6 日
讚好:整潔度、住宿狀況和客房舒適度
No shuttle pickup from/to airport
Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
真實旅客
於 2020 年 2 月住了 7 晚
2/10 很差
Therese
多人同遊
2020 年 3 月 5 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel I’ve been at.
Therese
於 2020 年 2 月住了 2 晚
10/10 優異
Randall
2020 年 3 月 1 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Randall
於 2020 年 2 月住了 4 晚
6/10 一般
真實旅客
2020 年 2 月 10 日
真實旅客
於 2020 年 2 月住了 1 晚
8/10 不錯
Paul
商務旅客
2019 年 12 月 16 日
讚好:職員與服務
Need better maintenance
Not well maintenance hotel
Paul
於 2019 年 12 月住了 2 晚
10/10 優異
Didier
2019 年 10 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Très bon sejour et le personnel est très professionnel à recommander
Didier
於 2019 年 10 月住了 3 晚
10/10 優異
Tu Anh
2019 年 5 月 11 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tu Anh
於 2019 年 4 月住了 2 晚
6/10 一般
YOUNGTAEK
2019 年 2 月 12 日
不滿:住宿狀況
YOUNGTAEK
於 2019 年 2 月住了 2 晚
8/10 不錯
Didier
2018 年 12 月 13 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
bon séjour
séjour agréable dans un quartier qui célèbre en permanence des mariages
le seul problème de temps en temps la nuit nous subissons des nuisances sonores
travaux et les gens qui discutent dans la rue
quartier en permanence surveillé par des agents de sécurité
Didier
於 2018 年 12 月住了 3 晚
6/10 一般
Rudy
2018 年 12 月 7 日
不滿:住宿狀況
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Rudy
於 2018 年 11 月住了 8 晚
4/10 欠佳
BYEONGYUN
2018 年 6 月 10 日
不滿:整潔度、職員與服務和住宿狀況
BYEONGYUN
於 2018 年 6 月住了 1 晚
8/10 不錯
Hulda Thorunn Ottesen
2018 年 2 月 10 日
讚好:住宿狀況
Hulda Thorunn Ottesen
於 2018 年 2 月住了 1 晚
8/10 不錯
真實旅客
2017 年 8 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay. Close to all tourist sites and good shopping areas.
真實旅客
於 2017 年 8 月住了 2 晚
4/10 欠佳
Lucie (Phnom Penh)
2016 年 6 月 16 日
不滿:住宿狀況
Hôtel excentré
L'hôtel ne se situe pas dans le quartier touristique de la ville, il est plutôt excentré. Il est à environ 35-45min de taxi de l'aéroport, donc il convient pour une première nuit, à condition de ne pas y passer à plusieurs jours. La propreté laisse à désirer, mais avantage notable : il y a l'air conditionné ! Par contre pas de serviette, ni de savon, ou encore pas de restaurant à proximité.
Lucie
4/10 欠佳
Grace
2015 年 12 月 14 日
不滿:職員與服務、住宿狀況和客房舒適度
Surrounding restaurants ALL booked out with weddings, ++ noisy in room. Staff service was very disappointing.
Booked online and arrived late. Didn't seem to have my booking and the pictured hotel was full so I was told to go next door which is part of the complex I think. However they wanted me to pay which I didn't want to do as I had already paid online. Staff did not speak good English and I spoke to someone by phone and emailed my booking which got it sorted.
Large room but not in particularly good condition or clean. Near the airport, a few dollars in a tuk tuk which is why I stayed. Booked same day as my prior accommodation had no air con or windows.
Staff did seem helpful but I think had I stayed here as a female solo or inexperienced traveler might have felt very uneasy.