We loved this home, it’s space, it’s layout and the location, but there were some problems that should be addressed regarding the property management company. Upon arrival the pool was filthy. About an hour later (after a call to the office), the pool cleaners arrived and proceeded to clean it for about half an hour. Then they added chemicals, which meant we had to wait longer to use it. We planned to use it upon arrival but ended up waiting nearly two hours before we could go in. The master en suite had not been cleaned very well as there were long black hairs all over the floor. The most disturbing problem was the A/C in the game room. The A/C was broken in that particular room and the temp hovered around 90-91 degrees. I called the office and after three calls, they finally sent a handyman to look at it mid-day. He agreed it was broken and said a maintenance person would come out later on Saturday to fix it. No one ever came. We booked this particular home solely on the pool table, and honestly, the room was stifling. The home should be ready for visitors, cleaned and in full working order. It bothers me that a considerable amount of time during our very short holiday was spent on the phone dealing with issues and having service people interrupt our vacation time. While we were compensated with a gift certificate for a future stay, the company’s representative, Britt, made a million excuses why it was OK for the pool not to be ready upon arrival and actually used the word “acceptable” to wait two hours after check in to use it. Yes – things happen but take responsibility and don’t make the guest feel like he/she is unreasonable to expect a turnkey unit upon check in. If they’re going to charge a luxury level price – which I’m willing to pay – then provide a luxury level experience and don’t make excuses and blame other people when it’s not.