The advertisement stated there was a "chic gas fireplace" that would keep us "toasty warm even on the chilliest of days." When I couldn't get the fireplace to work, I called the owner, who simply stated it had been disconnected. No fireplace.
There was a sewage smell that would not go away. We called a few hours after we arrived and the homeowner stated it would dissipate. Her response about the rental having a septic system seemed to acknowledge that she was aware that a smell occurs. Indeed, a lower level window near the bathroom where the smell seemed to originate had been left open, presumably to air it out. It never dissipated. It was so bad that we had to close off the main bedroom, unable to use it. We contemplated leaving early because it was so disgusting.
The advertised pool table where we could "hone our pool shot" was placed too close to the walls, rendering the pool table inoperable. Any Seinfeld fans who might be familiar with the episode where George's dad got a pool table....it was just like that. More of a prop for the photos in the advertisement--not a usable table.
The evening of arrival, we wanted to use the hot tub, but the temperature was set at 84 degrees. It took almost 24 hours for the hot tub to warm up to an acceptable level. We used it on Thur, and then Fri morning. When we went to use it Fri evening, an error message appeared, not allowing us to use it for the remainder of our stay.
When I called the homeowner after our stay, she seemed sympathetic. After a few days, she sent me an email stating that "although Evolve admits their error on the fireplace content [in the ad], they are unwilling to do anything about it," with no acknowledgment about the other deficiencies in the property. She offered a $400 credit, stating that it's a 25% credit. In fact, we paid $2694.50; her $400 credit equals almost 15%. I replied to her email, requesting a 50% refund and rejecting the $400. Her response to my request was, I'm ignoring your email. Thanks for writing."
I filed a BBB complaint, but beyond the $400, I received nothing more.
What a waste of money.
