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JW Marriott Orlando Grande Lakes

4.0 star property
Family-friendly hotel with 4 restaurants and full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, pool loungers
4 restaurants, breakfast, dinner served; Italian cuisine
4 restaurants, breakfast, dinner served; Italian cuisine
Pillow-top beds, in-room safe, desk, laptop workspace
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Room service
    Room service
The price is HK$2,234
HK$2,977 total
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 840 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Designer toiletries
  • 419 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Resort View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Designer toiletries
  • 419 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 840 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 419 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Designer toiletries
  • 419 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 840 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Pillow-top bed
Designer toiletries
  • 840 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

Pillow-top beds, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
  • Lake view
  • Sleeps 7
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Pillow-top beds, in-room safe, desk, laptop workspace

Family Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
Bathrobes
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Pillow-top beds, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Designer toiletries
  • 1701 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Sofa bed
  • 840 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
4040 Central Florida Pkwy, Orlando, FL, 32837

What's nearby

  • The Ritz-Carlton Golf Club - 15 min walk - 1.3 km
  • SeaWorld® Orlando - 3 min drive - 3.0 km
  • Discovery Cove - 3 min drive - 3.2 km
  • Aquatica - 5 min drive - 4.2 km
  • Orange County Convention Center - 6 min drive - 5.7 km

Getting around

  • Sand Lake Road Station - 10 min drive
  • Kissimmee Station - 17 min drive
  • Orlando International Airport (MCO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Rosen Shingle Creek Hotel and Resort Fitness Center - ‬6 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

JW Marriott Orlando Grande Lakes

Upscale family-friendly hotel near The Ritz-Carlton Golf Club
Located close to Aquatica and Orange County Convention Center, JW Marriott Orlando Grande Lakes provides a golf course, a poolside bar and a corner/local shop. Adventurous travellers may like the Pilates, cycling and fitness classes at this hotel. Indulge in a massage, a manicure/pedicure and a facial at THE RITZ-CARLTON SPA, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, dinner, Italian cuisine and garden views. Yoga classes are offered at the 24-hour gym; other things to do include fishing, kayaking and volleyball. In-room WiFi (surcharge) is available to all guests, along with a terrace and shopping on-site.
Other perks include:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), bike hire and 4 outdoor tennis courts
  • Valet parking (surcharge), a local area shuttle and express check-out
  • Express check-in, supervised childcare (surcharge) and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 1010 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as safes and WiFi. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and deep-soaking baths
  • 65-inch LCD TVs with premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)

Parking and public transport

  • Self parking on site (USD 36 per day; includes in/out privileges)
  • Valet parking on site (USD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge) up to 5 miles
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 34 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Primo
  • Citron
  • Whisper Creek Farm
  • EvrBar
  • Starbucks

Things to do

  • 24-hour fitness centre
  • 4 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Fishing
  • Full-service spa
  • Golf course
  • Golf driving range
  • Kayaking
  • Motorised watercraft
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 40 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 65-inch LCD TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 250.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 18 kg per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 59.63 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 34 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 36 per day (in/out privileges)
  • Valet parking fee: USD 52 per day (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Marriott Orlando Grande Lakes Hotel
JW Marriott Grande Lakes Hotel
JW Marriott Orlando Grande Lakes
JW Marriott Grande Lakes
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

Frequently asked questions

Does JW Marriott Orlando Grande Lakes have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at JW Marriott Orlando Grande Lakes?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at JW Marriott Orlando Grande Lakes on 15 Dec 2024 start from HK$2,233.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Orlando Grande Lakes pet-friendly?

Yes, JW Marriott Orlando Grande Lakes allows cats and dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 250.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at JW Marriott Orlando Grande Lakes?

Self-parking is available for USD 36 per day. Valet parking is available for USD 52 per day.

What time is check-in at JW Marriott Orlando Grande Lakes?

Check-in start time: 4 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Orlando Grande Lakes?

Checkout is at 11 AM.

Where is JW Marriott Orlando Grande Lakes located?

This family-friendly Orlando hotel is located on a lake, within 3 mi (5 km) of The Ritz-Carlton Golf Club and Aquatica. Orange County Convention Center and Pointe Orlando are also within 6 mi (10 km).

JW Marriott Orlando Grande Lakes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 683 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, there were a diverse range of restaurants and the pool and accommodations was great
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Very clean
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...nice waterpark
Stayed 1 night in Nov 2024

10/10 Excellent

Romie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

mary p

I was here for a conference and needed a copy of my hotel bill, which they assured me would be emailed to me (I am a Bonvoy member) it was never sent. After literally 6 phone calls trying to speak to a person, I went to the website and tried to download. It did not work. I tried on 2 different browsers, still nothing. finally went through their endless automated menu and got a person. Let's see if the invoice actually gets to me...Overall, I find the "Folio" system antiquated. Invest in modern technology please...
Stayed 2 nights in Sep 2024

10/10 Excellent

Enmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Jul 2024

10/10 Excellent

Saikiran

Stayed 2 nights in Sep 2024

10/10 Excellent

Ken

Stayed 1 night in Sep 2024

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was safe and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Rebeccah

Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Stayed 2 nights in Sep 2024

10/10 Excellent

Tasaundra

Stayed 2 nights in Aug 2024

8/10 Good

Florian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall review about the experience was great. The JW Marriott was a calm and convenient experience. I did have a complaint about room service late at night. The staff at the door seemed to expect a tip from only the most simple requests and made it uncomfortable at times. All the dining experiences were great around the hotel. My girlfriend and I did not have a good experience at Knife in Spoon however. The waiting staff seemed very pre-occupied, and we had 2 waiters serving us. However, this caused confusion often times in between them and lead to many repetitive questions. They did not seem very approachable and it did not feel like a Michelin start restaurant experience. The pools and hot tub experience was a brief one but without any issues from me. The staff at the pool area were receptive and available for orders.
Stayed 1 night in Sep 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and expansive well manicured and maintained building and grounds
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, great size, and excellent service!
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Business traveller
Great facility!
Stayed 1 night in Sep 2024

10/10 Excellent

Ariel

Stayed 3 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay during Labor Day Holiday was overall great with a few hiccups. Hotel is nice and well maintained. Rooms feel recently renovated and the interior design is very good. Check-in was easy, fast and professional. Hotel overall was clean despite the amount of guests. The fireworks were exceptional and something we hadn’t experienced at the Four Seasons Orlando. The property and grounds along with the Ritz Carlton are beautiful with good landscaping. The room robes have the best quality we’ve felt and we loved them. The TV size was excellent for our room. Elevators were fast, we never felt it took them long. Things we didn’t like: it seems there’s no good insulation in the rooms as we could hear water running in the bathroom from other rooms and babies crying next door. Lobby bar felt overwhelmed, service was slow and missed essential things like napkins and silverware when bringing food. Lunch at the pool restaurant was a disappointment, we ordered 4 hamburgers and after 1h20 and 2 rounds of alcoholic drinks, the order was still in the queue, we ended up cancelling the order and waited for our dinner reservation outside the hotel. It seems as though the F&B team is not able to handle the amount of work when hotel is at capacity. We will definitely come back but not during big holidays and also to try the tennis courts and golf course.
Stayed 3 nights in Aug 2024

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great. I continue to return year after year. Staff is great. The new pool area and water slides are fantastic
Stayed 4 nights in Aug 2024

8/10 Good

Marcos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Wael

Liked: Amenities
Good as always
Stayed 2 nights in Aug 2024