The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
Himani
2024 年 3 月入住 1 晚
10/10 超赞
theja
2024 年 2 月 11 日
Excellent Service
theja
2024 年 2 月入住 2 晚
2/10 糟糕
Deepak
与家人出行
2023 年 12 月 29 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD.
Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price.
I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
Deepak
2023 年 12 月入住 2 晚
6/10 一般
Deepti
2023 年 4 月 24 日
满意:清洁度、员工和服务、服务设施
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching.
Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
Deepti
2023 年 4 月入住 2 晚
4/10 很差
anwar
2022 年 12 月 9 日
anwar
2022 年 12 月入住 2 晚
6/10 一般
Yagnesh
与家人出行
2022 年 12 月 7 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene.
Great location, superb views, excellent breakfast and dinner buffet.
Yagnesh
4/10 很差
Hemanth
与家人出行
2022 年 11 月 29 日
不满意:住宿条件和设施
Average stay experience
The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
Hemanth
2022 年 11 月入住 1 晚
6/10 一般
Aseem
与家人出行
2022 年 10 月 25 日
不满意:客房舒适度,员工和服务
A mixed bag of good, bad and ugly
The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
Aseem
2022 年 10 月入住 2 晚
2/10 糟糕
srisurendrakumar
2022 年 7 月 9 日
srisurendrakumar
2022 年 7 月入住 2 晚
6/10 一般
Rohini
与家人出行
2022 年 6 月 9 日
不满意:员工和服务,清洁度
Dinner buffet is too crowded. Delay in response of staff for anything.
Rohini
2022 年 6 月入住 2 晚
10/10 超赞
Kimfa
2022 年 3 月 3 日
Kimfa
2022 年 2 月入住 1 晚
10/10 超赞
RONAK B
与家人及幼儿出行, 与家人出行
2022 年 1 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus.
Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.
RONAK B
2022 年 1 月入住 2 晚
10/10 超赞
Neha
与家人出行
2021 年 11 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
very Nice Property
Proverty is very Nice and hospitality is very good
Neha
2021 年 11 月入住 1 晚
2/10 糟糕
Sampath
与家人出行
2021 年 10 月 16 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Absolutely horrible horrible access routes to this hotel. Pick any other place.
Sampath
2021 年 10 月入住 2 晚
2/10 糟糕
Viveganandan
2021 年 1 月 27 日
不满意:客房舒适度
Viveganandan
2021 年 1 月入住 1 晚
10/10 超赞
真实旅客
2021 年 1 月 14 日
真实旅客
2021 年 1 月入住 3 晚
10/10 超赞
nilesh
与家人出行
2020 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good location
nilesh
2020 年 2 月入住 1 晚
4/10 很差
真实旅客
2019 年 8 月 23 日
满意:员工和服务
Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out.
Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky.
Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.
真实旅客
2019 年 8 月入住 2 晚
8/10 还可以
真实旅客
2019 年 5 月 14 日
满意:清洁度、服务设施、住宿条件和设施
真实旅客
2019 年 5 月入住 2 晚
4/10 很差
真实旅客
2018 年 12 月 28 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant
真实旅客
2018 年 12 月入住 4 晚
4/10 很差
Gaurav
2018 年 12 月 25 日
满意:住宿条件和设施
不满意:客房舒适度,员工和服务
The stay was not comfortable at all.
1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff.
2. Got the TV working after multiple complaints.
3. Request for room heater was fulfilled after full 24 hrs of request
4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock
Gaurav
2018 年 12 月入住 2 晚
8/10 还可以
真实旅客
团体旅客
2018 年 12 月 24 日
满意:员工和服务
Peaceful and relaxed place . Great food and staff
General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy
真实旅客
2018 年 12 月入住 2 晚
8/10 还可以
ARINDAM
2018 年 11 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family visit
Great stay
ARINDAM
2018 年 11 月入住 2 晚
6/10 一般
Davinder
2017 年 4 月 17 日
满意:清洁度
不满意:住宿条件和设施
Crowded Ooty
Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination.
Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.
Davinder
4/10 很差
Ken
2017 年 4 月 6 日
不满意:住宿条件和设施
Disappointed.
Felt like a prison. 5km from town. No pool, nothing to they arranged a pickup but the taxi was no show which caused too much stress