After seeing many positive reviews, , we were shocked with our experience. We missed the reviews that referenced the "extensive" & "intrusive check-in" process. I've copied 1 below--as our experience was the same.
A few callouts:
1) There's no King Bed. We specifically booked for it. Later Susan claimed that 2 separate twin beds, (separate) count. They do not. This is false advertising
2) Check-in. As vacation rental owners ourselves, we understand taking pride in your house. However, as parents with a toddler/infant, and it being your first night alone in 6 months, and you just want to finally sleep, having her spend what would have been an hour to show you everything in the house and how to use it, was insane. We attempted multiple times to bring it to a close, but she was insistent. To the point that when my husband said, "I'm exhausted, I'm going to bed now... 'goodnight' ... she followed him into the bedroom to keep explaining things. She then wanted to take our pictures. If you've got time & like hands on, you'll enjoy your hour + checkin. Otherwise, this is your WARNING.
3) Smoke. Not sure if she fixed it or not. BUT the house clearly had been smoked in. Both my husband and I have smoke allergies. We opened the window to try to air it out, but no use. Our eyes watered after being there for a short-time and we started getting headaches.
We booked a hotel, didn't stay, and left shortly after she finally left.
Pros: The house itself looked well decorated and stocked--if she fixes the smoke, you don't need a king, and you don't mind the checkin, it's probably great.
Other Review:
***What I did not like was the extensive check in process which was done in person with the property owner. I have stayed at multiple vacation rental properties in the past, and have never actually met a property owner/manager in person, let alone to have had to spend 1 hour plus with them going over every detail of the home. Some people may appreciate the hands on approach, but I felt it was intrusive. The owner literally went through the entire book with us step by step, and made sure we understood all of the things that could break in the house if we didn't operate them properly (i.e. put the couch recliners down using the handle, the refrigerator door, the chairs on the deck-don't rock in them, the dining room table - don't put anything hot or cold on it that would make a white ring-use these trivets) and what it would cost if we did break them. ***