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"The location was away from the town and other facilities so having transport is essential. The room was OK but not spacious. The breakfast did not have a lot of variety for the western palate and did not seem to change. Staff were helpful."

"A good hotel with onsite onsen (separate public pool for male and female)as well as 3 private onsen. And they have free icecream and light supper. Service may not be tip top excellent but still good. It at the edge of the city so having a car is advisable. "

"Bed is too soft and no spring support. "

"Very cozy and beautiful boutique hotel with great attentive staffs. Onsen is quite the standard. Room and general areas were very clean. A little far to walk to and from the parking area but it is only because we stayed during the snowy season. Otherwise, all perfect and will go back if i plan anything at furano again."

"We had a room that faces autumn leaves and its so amazing! "

"Was there during the change of season, "

"Nice and clean hotel with hotspring. Good location, easy to walk to restaurants. Friendly staff and helpful. The parking is next to the hotel with reasonable price. "

"We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel "