It was upsetting and very scary when my daughter was locked out of the property around 3 AM after trying her room key to enter the building and then calling the designated number (which was not operative) several times per the hotel's instructions before awakening me to assist. The night attendant finally appeared around 3:30 AM and instead of taking accountability, he became irate and defensive as he proceeded to lie, stating he was away from the desk for only 5 minutes. We have documentation to prove that his statement was false. Additionally, he was rude and unprofessional, blaming me for not being able to read/see the faint writing near the door (without my glasses in an unlit lobby) to open the door, which was his responsibility. My poor daughter was placed in a very dangerous situation in the midst of downtown Oakland. We are thankful that God protected her in that frightening situation. We expect the Ramada to make this right, starting with crediting us for that first night stay. Moreover, I did not check all 1 stars because customer service was extremely better on night two, and no issues for my daughter entering the hotel after 8 PM.
