When I come to the property the staff did not know to prepare the key. I need to wait for 15 mins.
After got the key, I cannot enter the building because the key was not working.i need to take all my luggages running around (the site is quite big)
When I enter the room, no kettle. I went back the reception again to ask for kettle. She told me that will be delivered in a few hours.
The next day, I asked for a kettle again in person. Still none delivery the kettle when I check out.